Cox Communications Builds Customer Satisfaction With Support.com and BroadJump Service and Support Solution.Business Editors/High-Tech Writers REDWOOD CITY--(BUSINESS WIRE)--Dec. 20, 2001 Support.com and BroadJump Extend Broadband Market Leadership by Enabling Cox to Deliver Enhanced Service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; and Support to Subscribers Support.com, Inc. (Nasdaq:SPRT SPRT Support SPRT SupportSoft, Inc (stock symbol) SPRT Sequential Probability Ratio Test SPRT Standard Platinum Resistance Thermometer SPRT Simple Packet Relay Transport SPRT Standard Quality Platinum Resistance Temperature Detector ), the world's leading provider of support automation software, and BroadJump, Inc., the leader in broadband software, announced today that Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. has selected the Broadband Resolution Suite, the industry's most advanced service and support solution. Jointly developed by Support.com and BroadJump, the Broadband Resolution Suite enables Cox Communications to offer its subscribers "point-and-click" self-service capabilities through assisted service, starting from the time of installation and continuing throughout the customer' lifecycle. By deploying the solution, Cox can deliver faster, more personalized customer care on-demand for its more than 780,000 high-speed cable modem cable modem Modem used to convert analog data signals to digital form and vise versa, for transmission or receipt over cable television lines, especially for connecting to the Internet. subscribers. Among the nation's largest broadband communications companies, Cox provides cable TV service to over 6.2 million customers and digital cable TV to 1.2 million subscribers. In addition, the company continues to expand its offerings in the telecommunications and Internet arenas and currently offers cable-based Internet access See how to access the Internet. and local and long-distance phone services to over 1 million subscribers. "The Broadband Resolution Suite specifically addresses our business need to have one comprehensive and tightly integrated software Separate software components or applications that have been combined into one package. See integrated software package. approach to automated customer service, whether the customer's need is at time of installation or at any time throughout our relationship with them," said Kimberly Edmunds, Vice President of Customer Service of Cox Communications. "We've learned that fast, personalized customer service is just as valuable to our subscribers as a fast network connection. The Broadband Resolution Suite gives us the flexibility to better serve our customers, even as it allows us to rapidly and efficiently scale to meet growing market demand for high speed Internet access." "Cox Communications' selection of the Broadband Resolution Suite for their customer care requirements is yet another vote of affirmation on the benefits that service and support automation can bring to service providers and their customers alike," said Radha Basu, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Support.com. "Market leading broadband service providers like Cox understand that a single, tightly integrated software solution is the best way to deliver service automation to their subscribers reliably, efficiently and in a manner that can optimize customer satisfaction from day one." The addition of Cox Communications to Support.com's and BroadJump's combined customer base reinforces the companies' broadband market leadership. With Cox's adoption of the Broadband Resolution Suite, Support.com and BroadJump continue to reach more than sixty percent of all US broadband subscribers. About Support.com Support.com (Nasdaq:SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , British Telecom and Schlumberger, plus OEMs and service providers like IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Sony, CSC, and BellSouth. Support.com has offices worldwide. For more information, visit www.support.com. About BroadJump BroadJump, Inc. (www.broadjump.com) creates software that allows residential broadband service providers -- cable, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary and fixed wireless -- to streamline installation, manage the connection and enable the fulfillment of new services. With BroadJump's solutions, service providers can enhance the subscriber experience through intelligent deployment of applications, content and valuable new services. BroadJump's announced customers include Adelphia Communications, AT&T Broadband, Bell Canada, BellSouth Corporation, Charter Communications, Road Runner, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Communications, Sprint, and Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. . Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas with offices throughout the United States and Canada. This press release contains forward-looking statements, including the statements about the announced customer's planned use of and expected benefits from the Support.com solution, and such statements are subject to significant risks and uncertainties including but not limited to the remaining time and effort required to complete the deployment, technical challenges specific to the customer's implementation of the solution, and the rapid pace of technological change. |
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