Covington, Virginia First in Commonwealth to Implement Online Citizen Service Request System.
City of Covington Covington (kŭv`ĭngtən), city (1990 pop. 43,264), seat of Kenton co., N central Ky., at the confluence of the Ohio and Licking rivers; inc. 1815. and http://www.Virginia Virginia, state, United States
Virginia, state of the south-central United States. It is bordered by the Atlantic Ocean (E), North Carolina and Tennessee (S), Kentucky and West Virginia (W), and Maryland and the District of Columbia (N and NE). .gov Partner to Give Citizens an Efficient Way to Place Non-Emergency Service Requests Online
COVINGTON, Va. -- The City of Covington is the first in the Commonwealth to offer the QAlert service to its citizens through its recently redesigned Web site http://www.covington.va.us/. The QAlert[TM] Municipal CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. System, is a dynamic Web-based tool that enables citizens to place non-emergency service requests from anywhere with Internet access See how to access the Internet. , 24 hours a day.
"This new Web-based tool provides a new level of customer service and we are pleased to offer the service request system through the city's Web site," said Claire Collins, City Manager for the City of Covington. "Being the first in the Commonwealth to offer such a service, we welcome all comments and input regarding this new service and look forward to addressing service requests received."
With QAlert, service requests or complaints are entered online by citizens and tracked by city staff. Each entry is automatically assigned as·sign
tr.v. as·signed, as·sign·ing, as·signs
1. To set apart for a particular purpose; designate: assigned a day for the inspection.
2. a ticket number and instantly routed via email to the department responsible for handling the request. Citizens can be notified by email and/or telephone each time an action is taken, or just when the service request has been addressed and is closed.
QAlert also enables city department heads to generate a variety of reports including issues resolved, issues outstanding, length of time outstanding, issue type, and many more.
The City of Covington collaborated with http://www.Virginia.gov to create the new intuitive Web site design. Virginia.gov has formed a partnership with QScend Technologies Inc., an industry leader in Web-based software solutions and services for municipalities and the developer of the QAlert system - http://www.qscend.com/. Virginia.gov serves as the point of contact to offer QAlert, as well as QScend's other services, to Virginia municipalities and agencies.
Virginia.gov is a public private partnership established between the Virginia Information Technologies Agency (VITA (VMEbus International Trade Association, Fountain Hills, AZ, www.vita.com) A trade association that supports the VMEbus and other open standards. Founded in 1984, VITA was accredited as an ANSI standards development organization in 1993. See VMEbus. ) and Virginia Interactive. Virginia Interactive, a subsidiary of NIC (1) (Network Interface Card) See network adapter. See also InterNIC.
(2) (New Internet Computer) An earlier Linux-based computer from The New Internet Computer Company (NICC), Palo Alto, CA. (NASDAQ NASDAQ
in full National Association of Securities Dealers Automated Quotations
U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : EGOV), manages the commonwealth's portal and brands and markets eGovernment Web sites and services as http://www.Virginia.gov.
QScend Technologies (www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including web site content management, electronic newsletter distribution, citizen service request management and 311 call center function.
NIC manages more eGovernment services than any provider in the world. The company helps government communicate more effectively with citizens and businesses by putting essential services online. NIC provides eGovernment solutions for 2,900 state and local agencies that serve more than 69 million people in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Additional information is available at http://www.nicusa.com.