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Covad to Present at 2007 Outsourcing World Summit.


Covad Partners With Vendors to Increase Productivity by 30% and Decrease Costs by 40%

SAN JOSE San Jose, city, United States
San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850.
, Calif. -- Covad Communications Group, Inc. (AMEX AMEX

See: American Stock Exchange
:DVW DVW Deutscher Verein für Vermessungswesen eV (German Surveying Association)
DVW Dynamic Virtual Worlds
), a leading national provider of integrated voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. , announced today that Brett Flinchum, senior vice president of customer operations, will present at the 2007 Outsourcing World Summit in Las Vegas, Nevada on Tuesday, February 20, 2007 at 11:00 a.m. PST PST Paroxysmal supraventricular tachycardia, see there . Flinchum's presentation will focus on Covad's strategic relationships with vendors, such as Source 1 HTMT HTMT Hybrid Technology Multithreaded (NSA) , that enable the company to help its customers manage their businesses better and improve their internal processes. Source 1 HTMT and Covad have partnered together for four years to create an enhanced service experience for valued customers using highly-skilled technical resources and customer service experts.

"Partnerships with vendors such as Source 1 HTMT have allowed Covad to expand its services while maintaining strict financial discipline and continuing to focus on its most valuable asset - the customer," said Flinchum. "Covad was one of the first telecom providers to augment its customer operations through outsourcing and has built industry-leading relationships with outsourcing vendors that enable it to efficiently scale its business while enhancing the customer experience."

Covad selectively outsources operations, such as order processing, network diagnostics and problem resolution, in order to provide customers with best-in-class customer service, while continuing to control costs and allowing for smart growth. As a result of outsourcing, the company has achieved a 30% increase in productivity and efficiency in its operations and a 40% decrease in costs.

"At Source 1 HTMT, we constantly strive to add value to our clients' businesses and make them more competitive," said V. Prasanna Kumar, senior vice president and COO of Source 1 HTMT. "By decreasing the average handling time of calls, increasing the call resolution rate and improving the overall quality of processes, HTMT has worked diligently with Covad to meet the needs and demands of its customer base."

Covad employs unique applications such as innovative chat solutions and knowledge management solutions with key vendors to enhance its own capabilities and expertise in customer experience management. Covad partners with Source 1 HTMT on a six sigma process to continuously improve customer interactions. This is supplemented by other key vendor relationships, including third party quality monitoring and consulting. Continuous auditing, clarification and refinement of existing processes guarantee quality assurance and specialized, targeted customer solutions. Covad utilizes strategic vendors to promote constancy con·stan·cy  
n.
1. Steadfastness, as in purpose or affection; faithfulness.

2. The condition or quality of being constant; changelessness.

Noun 1.
 in the customer's experience, consistently surpassing expectations.

About Covad

Covad is a leading nationwide provider of integrated voice and data communications. The company offers DSL DSL
 in full Digital Subscriber Line

Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary
, Voice Over IP, T1, Web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad's network and through Internet Service Providers Internet service provider (ISP)

Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password.
, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. Covad broadband services are currently available across the nation in 44 states and 235 Metropolitan Statistical Areas (MSAs) and can be purchased by more than 57 million homes and businesses, which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles Robles is a common surname in the Spanish language meaning oaks, and may refer to:
  • Alfonso García Robles (1911-1991), Mexican diplomat and politician
  • Aurora Robles (born 1980), Mexican fashion model
  • Charlie Robles (born 1943), Puerto Rican musician
 San Jose, CA 95134. Web Site: www.covad.com.

About Source 1 HTMT

Source 1 HTMT, part of the multi billion dollar conglomerate, Hinduja Group, excels in providing outsourcing solutions that includes back office processing, contact center & customized IT services to its global clientele, comprised of several Fortune 500 companies. Source 1 HTMT is a publicly listed company on both the National Stock Exchange and Bombay Stock Exchange Bombay Stock Exchange (BSE)

See: National Stock Exchange; Mumbai stock exchange.
. HTMT provides comprehensive and high-quality solutions with tangible, measurable and sustainable benefits. Web Site: www.source1htmt.com.
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Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 15, 2007
Words:604
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