Covad Recognized For Putting 'Customers First'.NeuStar Gives Covad Award for Operational Excellence, Innovation, and Automation in Customer Ordering and Provisioning SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. -- Covad Communications Group, Inc. (AMEX AMEX See: American Stock Exchange :DVW DVW Deutscher Verein für Vermessungswesen eV (German Surveying Association) DVW Dynamic Virtual Worlds ), a leading national provider of integrated voice and data communications, announced today it has received the "Customer First" award from NeuStar, Inc. (NYSE NYSE See: New York Stock Exchange :NSR NSR abbr. normal sinus rhythm NSR Normal sinus rhythm, see there ), a leading provider of essential clearinghouse services to the communications and Internet industry. "Covad is being recognized this year for putting its customers first and continuing to automate its provisioning and ordering functionality," said John Malone, NeuStar senior vice president, Sales and Business Development. "As a valued partner, we applaud Covad's focus on achieving technical excellence and its vision in creating an excellent customer experience." The "Customer First" Award recognizes NeuStar customers who have focused on, and successfully packaged and delivered telecommunication and IP services utilizing NeuStar services - services that in turn enable their customers to succeed. "Customers choose Covad because we are increasingly easy to do business with compared to other providers," said Brett Flinchum, senior vice president of customer operations for Covad. "We are honored to be recognized by NeuStar for the advancements we have made in improving our provisioning and ordering processes and we look forward to continuing to delight our customers." As one of NeuStar's first customers, Covad has continued to leverage this partnership to enhance the customer experience, automating its systems to scale with growing demand. The company now has one of the most advanced ordering, provisioning and trouble ticketing processes in the telecommunications industry. Covad is able to communicate seamlessly across its supply chain and ensure speedy customer installations and rapid responses to customer issues. About Covad Covad is a leading nationwide provider of integrated voice and data communications. The company offers DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary , Voice Over IP, T1, Web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad's network and through Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. , value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. Covad broadband services are currently available across the nation in 44 states and 235 Metropolitan Statistical Areas (MSAs) and can be purchased by more than 57 million homes and businesses, which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles Robles is a common surname in the Spanish language meaning oaks, and may refer to:
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