Covad Introduces New Service to Reduce DSL Installation Time and Increase End User Satisfaction.

Business Editors/High-Tech Writers

SANTA CLARA, Calif.--(BUSINESS WIRE)--June 21, 2001

New Web Self Service Tool Allows End-Users and Partners to Monitor

Status of Their Covad DSL Orders

Covad Communications (Nasdaq:COVD), the leading national broadband services provider utilizing DSL (Digital Subscriber Line) technology, today introduced Web Self Service, an online tool that enhances the DSL ordering and installation experience by enabling end-users and partners to electronically monitor the status of their DSL orders, eliminating the need to call customer service. Covad expects that this new service will decrease DSL installation times and reduce costs associated with customer service.

Web Self Service provides a simple interface that allows end-users and partners to better understand and track every stage of a DSL installation, including estimated time for each step, the current active step, and estimated total time to complete the installation. Web Self Service also allows end users to update address information and to re-schedule installations, ultimately reducing the completion times for installation by taking out the scheduling "middle man" and giving end users greater participation in the order and installation process.

"DSL installation has traditionally been a frustrating and time-consuming process for consumers," said Abhi Ingle, vice president of product development and marketing. "The introduction of Web Self Service is Covad's latest innovation to empower our users to more easily participate in the process of ordering and using broadband access. This service is another way that Covad is establishing itself as the DSL provider of choice for residential users and small businesses across the country."

In March 2001, the company introduced the DSL JumpStart Kit to allow users to install DSL on their own time in approximately 30 minutes. The launch of JumpStart has also generated significant cost savings for Covad by eliminating the need to send technicians to end users' homes. Web Self Service will enable Covad to further reduce its costs by further automating customer service during the ordering and installation process.

End-users can track their order via Web Self Service at https://status.covad.com. End-users need to have their Covad order number and the DSL installation phone number for secured access. End-users can also contact their ISPs for information.

About Covad Communications

Covad is the leading national broadband services provider of high-speed Internet and network access utilizing Digital Subscriber Line (DSL) technology. It offers DSL, IP and dial-up services through Internet Service Providers, telecommunications carriers, enterprises, affinity groups, PC OEMs and ASPs to small and medium-sized businesses and home users. Covad services are currently available across the United States in 109 of the top Metropolitan Statistical Areas (MSAs). Covad's network currently covers more than 40 million homes and business and reaches approximately 40 to 45 percent of all U.S. homes and businesses. Corporate headquarters is located at 4250 Burton Drive, Santa Clara, CA 95054. Telephone: 888/GO-COVAD. Web Site: www.covad.com.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

The statements contained in this press release that are not historical facts are "forward-looking statements," including statements concerning the reporting of Covad's financial results, the Company's ability to migrate end users of distressed ISPs, plans to expand its network, market opportunities, the cost, timing and scope of the deployment of Covad's network and launching of its services, implementation of line sharing and self-installation, anticipated capital expenditures, revenues, EBITDA results, expense reductions and other operating results, success of strategic relationships, the continued listing of Covad on the NASDAQ National Market, and the statements made by the chairman in this release. Actual events or results may differ materially as a result of risks facing Covad or actual results differing from the assumptions underlying such statements. Such risks and assumptions include, but are not limited to, Covad's ability to successfully market its services to current and new customers, the consolidation of sales to a fewer number of wholesale customers, Covad's ability to generate customer demand, to achieve acceptable pricing, to respond to increasing competition, to manage growth, to receive timely payment from our Internet service providers and other customers, to access regions and negotiate suitable interconnection agreements, all in a timely manner, at reasonable costs and on satisfactory terms and conditions, as well as regulatory, legislative, and judicial developments. All forward-looking statements are expressly qualified in their entirety by the "Risk Factors" and other cautionary statements included in Covad's SEC filings.