Courion to Present at STI Knowledge Educational Symposium; Kurt Johnson to Host Identity Management Workshop; Participate on Expert Panel.FRAMINGHAM, Mass. -- Courion(R) Corporation, a leading provider of self-service identity management solutions, today announced that Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock , Courion's vice president of Business Development and former vice president of META Group's Service Management Strategies, will present at STI STI systolic time intervals. Knowledge Educational Symposium 2004 in Washington, D.C. on Wednesday, July 28. Johnson will present a workshop featuring identity management strategies and participate in a panel discussion to answer the question "Is Self-Service Support Sustainable?" As part of the Support Leadership track, Johnson will lead a workshop titled "A Self-Service Strategy for Driving Service Level Enhancements Together With Cost Reductions." This session will examine how self-service Identity Management solutions enable organizations to achieve improved operational efficiencies without sacrificing security - by freeing the service desk staff to focus on higher value tasks. Johnson will discuss how the third largest cable company in the U.S. built a business case for self-service identity management, implemented Courion's Identity Management Suite(TM) and delivered measurable business results as tracked through its help desk. Johnson will also participate in a panel discussion to determine "Is Self-Service Support Sustainable?" Drawing from their own extensive experiences, Johnson and the other panelists will aim to determine the most appropriate applications for self-service. They will debate the right types of issues for self-service and how to measure successful resolution. They will also discuss how to avoid losing customers when pushing self-service vs. phone support.
STI Knowledge Education Symposium Presentation Details:
Topic: "A Self-Service Strategy for Driving Service Level
Enhancements Together With Cost Reductions"
Presenters: Kurt Johnson, Vice President of Business Development,
Courion
Date: Wednesday, July 28, 2004
Time: 11:15 a.m. - 12:00p.m. EDT
Topic: "Is Self-Service Support Sustainable?"
Panelists: Kurt Johnson, Vice President of Business Development,
Courion
Date: Wednesday, July 28, 2004
Time: 3:45 - 4:30 p.m. EDT
About Kurt Johnson, Vice President of Business Development, Courion Mr. Johnson is responsible for defining Courion's worldwide partner and channel strategy, spanning the identification and management of Courion's solution, technology, and reseller alliances and partnerships to deliver a full suite of identity management solutions. Prior to Courion, Mr. Johnson was vice president of the Service Management Strategies program at META Group, where he established himself as a leading authority on the help desk, IT service management, system management and IT outsourcing markets. About Courion Courion Corporation is a leading provider of self-service identity management solutions that help enterprises drive operational efficiency by securely automating routine, manual processes. Courion's Identity Management Suite(TM), anchored by its AccountCourier(R) user provisioning The ability for customers to change voice and data services from their carriers online without having to place the order with a human representative. Web-based user provisioning lets you add and delete services and features from your browser. See automated provisioning. and PasswordCourier(R) password management product lines, leverages existing infrastructure and integrates disparate workflows within the enterprise to optimize user productivity, strengthen security, reduce costs and ensure efficient regulatory compliance and reporting. Over 220 enterprises including more than 50 FORTUNE 500 customers rely on Courion's solutions to streamline identity management operations. These include industry leaders such as American Electric Power American Electric Power (NYSE: AEP) is a major investor-owner electric utility in various parts of the United States. It is headquartered in Columbus, Ohio. It serves parts of 11 states, and is currently the largest electricity generating utility in the United States. , The Boeing Company, Children's Hospital Boston Children's Hospital Boston is a children's hospital located in the Longwood Medical and Academic Area of Boston, Massachusetts. Located at 300 Longwood Avenue, Children's is adjacent both to its teaching affiliate, Harvard Medical School, and to Dana-Farber Cancer Institute. , Fannie Mae Fannie Mae: see Federal National Mortgage Association. , Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. , Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , SunTrust Banks SunTrust Banks, Inc. (NYSE: STI) is an American bank holding company. The largest subsidiary is SunTrust Bank. It had $182.2 billion in assets as of December 31, 2006. , government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau Noun 1. Census Bureau - the bureau of the Commerce Department responsible for taking the census; provides demographic information and analyses about the population of the United States Bureau of the Census , and large not-for-profit organizations such as Kaiser Permanente Kaiser Permanente is an integrated managed care organization, based in Oakland, California, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney R. Garfield. . For more information, contact Courion's headquarters in Framingham, MA, USA at 508-879-8400 or visit www.courion.com. Courion, AccountCourier and PasswordCourier are registered trademarks of Courion Corporation. All other company and product names may be trademarks of their respective owners. |
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