Courion and Control-F1 Partner to Provide Smooth Transition to Online and Self-Service Support for Identity Management Customers.Business Editors/High-Tech Writers FRAMINGHAM, Mass. & CALGARY, Alberta--(BUSINESS WIRE)--Nov. 10, 2003 Complementary Solutions Drive User Adoption and Maximize User Efficiency Courion(R) Corporation, a leading provider of self-service identity management solutions, and Control-F1(TM) Corporation, a leading eSupport software company, today announced a strategic partnership to offer Courion's Identity Management Suite(TM) customers more options for a smooth migration path to online support and self-service. With deep roots in delivering self-service, Courion recognizes the critical importance of a seamless transition to online support and self-service. With end users demanding easy-to-use solutions that require little behavioral change, companies must evaluate vendors based on their programs for attaining high user adoption rates as well as on the merits on the merits adj. referring to a judgment, decision or ruling of a court based upon the facts presented in evidence and the law applied to that evidence. A judge decides a case "on the merits" when he/she bases the decision on the fundamental issues and considers of the technology. Facilitating a smooth transition to self-service will allow customers to ultimately derive maximum business value from identity management software implementations. Courion's Identity Management Suite, coupled with CF1-LIVE!, will allow end users to -obtain assistance from support agents online, eliminating the need to call the help desk for telephone assistance. And, CF1-LIVE! significantly improves the speed with which help desk personnel solve problems, while dramatically reducing the resources required to service end users. This ability is provided through CF1-LIVE!'s comprehensive suite of capabilities including collaboration, diagnostic, support automation, and advanced repair. CF1-LIVE! allows help desk personnel to work in the background (with the end user's permission), thereby allowing the end user to remain productive throughout the support session. No other eSupport product on the market has this unique capability. "In our experience with customers, many Fortune 500 companies among them, IT departments are increasingly influenced by the demands of business users as they select and implement technology solutions. It is important to consider the corporate culture when deploying a technology solution such as identity management across the enterprise," said Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock , Vice President of Business Development, Courion. "Partnering with Control-F1 provides Courion's customers with yet another reason for end users to embrace self-service. And let's face it, automating core business processes such as user account provisioning and password management will only be effective if end users actually utilize the system. Melding into the corporate culture - giving end users the functionality they want, when, where and how they want it - is a critical success factor." "Control-F1 is pleased to partner with Courion and extend the benefits of CF1-LIVE! to Courion Identity Management Suite users," stated Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. , vice president of business development, Control F1. "Our combined offering will drive value to the end user and the enterprise by extending identity management functionality to users who require online and self-service support. We look forward to providing this combined solution to our clients and prospects." About Control-F1 Corporation Control-F1 Corporation is a leading eSupport software company, providing powerful support solutions for today's help desk environments. Enterprise organizations use Control-F1's premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners and employees. CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, support automation and repair functions. Clients using CF1-LIVE! benefit from improved first contact resolution rates, decreased incident resolution times and fewer desk side visits. This leads to greater end user productivity and increased overall customer satisfaction. The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential. By employing Control-F1's Professional Services with CF1-LIVE!, ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). is achieved at a faster rate than other products within the same class. Control-F1's customers include AIG AIG addressee indicator group (US DoD) AIG American International Group, Inc AiG Answers in Genesis (religious group in defense of Scripture) AIG Artificial Intelligence Group AIG Australian Industry Group , Alberta Government, Blue Cross Blue Shield Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. , Gateway, Hummingbird, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Indiana University, MetLife, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Times, Novell, Ricoh, Siemens, South Carolina South Carolina, state of the SE United States. It is bordered by North Carolina (N), the Atlantic Ocean (SE), and Georgia (SW). Facts and Figures Area, 31,055 sq mi (80,432 sq km). Pop. (2000) 4,012,012, a 15. Department of Health and Human Services Noun 1. Department of Health and Human Services - the United States federal department that administers all federal programs dealing with health and welfare; created in 1979 Health and Human Services, HHS , TELUS TELUS Telemetric Universal Sensor Communications, Unisys, Wipro and more. For additional information, please visit www.control-f1.com or contact Control-F1's corporate head office at 1-888-904-7689. About Courion Courion Corporation is a leading provider of self-service identity management solutions that help enterprises manage the access rights and credentials of employees, business partners and customers with more speed, more security and less cost. Courion's Identity Management Suite, anchored by its AccountCourier(R) user provisioning and PasswordCourier(R) password management product lines, securely automates the resolution of common operational challenges such as user account setup and deletion and password reset and synchronization. Courion's non-invasive, self-service architecture enforces security policies, while providing measurable cost-savings, operational efficiencies and productivity improvements. Courion's customers include industry leaders such as American Electric Power American Electric Power (NYSE: AEP) is a major investor-owner electric utility in various parts of the United States. It is headquartered in Columbus, Ohio. It serves parts of 11 states, and is currently the largest electricity generating utility in the United States. , The Boeing Company, Children's Hospital Boston Children's Hospital Boston is a children's hospital located in the Longwood Medical and Academic Area of Boston, Massachusetts. Located at 300 Longwood Avenue, Children's is adjacent both to its teaching affiliate, Harvard Medical School, and to Dana-Farber Cancer Institute. , Fannie Mae Fannie Mae: see Federal National Mortgage Association. , GE, Office Depot, SunTrust Banks, government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau, and large not-for-profit organizations such as Kaiser Permanente. Courion is funded by QuestMark Partners, JMI JMI Java Metadata Interface (Sun Microsystems) JMI Japan Market Intelligence JMI James Madison Institute JMI Jim Moran Institute for Global Entrepreneurship (Florida State University) Equity and other private investors. For more information, contact Courion's headquarters in Framingham, MA, USA at 508-879-8400 or visit www.courion.com. Courion, AccountCourier and PasswordCourier are registered trademarks of Courion Corporation. All other company and product names may be trademarks of their respective owners. |
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