Courion Expands Global Reach With Another Strategic Managed Services Partner; Computacenter to Supply Courion's Identity Management Solutions in Europe.Business Editors/High-Tech Writers FRAMINGHAM, Mass.--(BUSINESS WIRE)--June 7, 2004 Courion(R) Corporation, a leading provider of self-service identity management solutions, today announced a strategic partnership agreement with Computacenter, Europe's leading independent provider of IT infrastructure services. Under the terms of the agreement, Computacenter will supply Courion's award-winning Identity Management Suite(TM) (IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. ) directly to clients and as a key component of its managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality offering, the Service Management Toolsuite (SMTS SMTS Space and Missile Tracking System SMTS Senior Member of Technical Staff SMTS Saskatchewan Mathematics Teachers' Society (Canada) SMTS So Much to Say (Dave Matthews Band song) v 3.0). With IMS, clients can optimize user productivity, improve operational efficiencies, strengthen security and reduce costs by automating routine, manual identity management policies and processes and integrating disparate workflows and systems within the enterprise. Courion's IMS is a natural fit for Computacenter's SMTS as the Computacenter offering is designed to maximize the value of IT and underpins the delivery of IT infrastructure services to clients. For example, incorporating PasswordCourier for self-service password reset Self-service password reset is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. will result in drastic reduction in manually handled call volume to the Computacenter Service Support Centers. The elimination of these password reset calls will free Computacenter service analysts to provide more and enhanced services to clients across Europe. Computacenter also plans to incorporate AccountCourier in future releases of SMTS in order to automate user provisioning The ability for customers to change voice and data services from their carriers online without having to place the order with a human representative. Web-based user provisioning lets you add and delete services and features from your browser. See automated provisioning. for its managed service clients. "Courion's Identity Management Suite is a strategic element of our Service Management Toolsuite because it provides the self-service capabilities our clients need," said Simon Brickett, SMTS Solutions Architect, Computacenter. "Its design is a perfect fit with our SMTS offering because it is modular, flexible and extensible and provides an optimum solution for our clients. IMS is offered as part of our managed services solution, or can be purchased directly with associated design, implementation and support according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. client need." Computacenter, as a user of the services it sells, has naturally implemented Courion's PasswordCourier(R) for automated password reset and synchronization for its own 5,000 employees in the UK as part of the SMTS v3.0 pilot. Automating the password management functions with self-service reduces calls to its own help desk, creating less dependency on the availability of support personnel and streamlining its own operations to more cost-effectively support staff. What's more, support costs can be minimized while actually increasing security with an even tighter authentication process and comprehensive audit trails. "As Courion expands globally, managed service providers play an important role because they offer clients a value-add option for cost effectively supporting users," said Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock , vice president of business development, Courion. "Implementing IMS internally as well as reselling our entire suite of self-service identity management solutions will reduce the number of calls Computacenter security analysts must field. This, in turn, will provide Computacenter with greater flexibility to deliver an enhanced client experience and the ability to offer more services through its service support centers to clients." About Computacenter Computacenter is Europe's leading independent provider of IT infrastructure services. To help clients maximize the value of IT to their businesses, Computacenter offers services at every stage of infrastructure investment. Computacenter advises clients on their IT strategy, implements the most appropriate technology from a wide range of leading vendors and manages elements of their technology infrastructures on their behalf. At every stage, Computacenter helps clients minimize the cost and maximize the business value of their IT expenditure. The company serves corporate and government clients from a network of branch offices across the UK, Germany, France, Austria, Luxembourg and Belgium and, through international partners, at locations across the globe. About Courion Courion Corporation is a leading provider of self-service identity management solutions that help enterprises drive operational efficiency by securely automating routine, manual processes. Courion's Identity Management Suite(TM), anchored by its AccountCourier(R) user provisioning and PasswordCourier(R) password management product lines, leverages existing infrastructure and integrates disparate workflows within the enterprise to optimize user productivity, strengthen security, reduce costs and ensure efficient regulatory compliance and reporting. Over 200 enterprises including more than 50 FORTUNE 500 customers rely on Courion's solutions to streamline identity management operations. These include industry leaders such as American Electric Power American Electric Power (NYSE: AEP) is a major investor-owner electric utility in various parts of the United States. It is headquartered in Columbus, Ohio. It serves parts of 11 states, and is currently the largest electricity generating utility in the United States. , The Boeing Company, Children's Hospital Boston Children's Hospital Boston is a children's hospital located in the Longwood Medical and Academic Area of Boston, Massachusetts. Located at 300 Longwood Avenue, Children's is adjacent both to its teaching affiliate, Harvard Medical School, and to Dana-Farber Cancer Institute. , Fannie Mae Fannie Mae: see Federal National Mortgage Association. , GE, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , SunTrust Banks SunTrust Banks, Inc. (NYSE: STI) is an American bank holding company. The largest subsidiary is SunTrust Bank. It had $182.2 billion in assets as of December 31, 2006. , government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau Noun 1. Census Bureau - the bureau of the Commerce Department responsible for taking the census; provides demographic information and analyses about the population of the United States Bureau of the Census , and large not-for-profit organizations such as Kaiser Permanente Kaiser Permanente is an integrated managed care organization, based in Oakland, California, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney R. Garfield. . For more information, contact Courion's headquarters in Framingham, MA, USA at 508-879-8400 or visit www.courion.com. Courion, AccountCourier and PasswordCourier are registered trademarks of Courion Corporation. All other company and product names may be trademarks of their respective owners. |
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