Courion Corporation Expands Into Australia; Company Opens Melbourne Office, Signs VAR Agreement With Australia's Leading Provider of Customer Service Technology Solutions.Business/Technology Editors FRAMINGHAM, Mass.--(BUSINESS WIRE)--Sept. 17, 2001 Courion(R) Corporation, a leading provider of self-service identity management solutions, today announced its expansion into Australia, further positioning the company to meet the growing demand in the global marketplace for PasswordCourier(R) and ProfileBuilder(TM), its market-leading password and directory management software. Courion has opened a new office in Melbourne, Australia, and has signed a value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. (VAR) agreement with Planwell Technology (a division of CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Communications Limited (ASX ASX See: Australian Stock Exchange - CTC CTC - Cornell Theory Center )), Australia's leading provider of customer service management solutions. Through leading systems integrators and resellers specializing in service desk and security products such as Planwell, Courion will provide its customer-proven identity management solutions to companies throughout Australia. Courion's PasswordCourier, the industry's leading self-service password reset Self-service password reset is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. and synchronization solution, and ProfileBuilder, a self-service directory management solution, eliminate the leading cause of technical support calls by employees, business partners and customers - the need to reset forgotten and expired passwords. Both solutions integrate seamlessly with companies' existing computing infrastructures including service management applications from Peregrine, Remedy and PeopleSoft, to help companies reduce support costs, make service desk operations more efficient, improve employee productivity and increase security. As one of the leading companies in Australia focused on all aspects of customer service technologies, Planwell recognizes the value of streamlining support operations for employees, business partners and customers. "Courion's self-service password and directory management technology will help our customers reduce costs through call elimination, while increasing security levels," said Mike Barraclough, chief executive officer of CTI. "The market response has been extremely positive as we have introduced PasswordCourier and ProfileBuilder to enterprises throughout Australia. Our customers recognize the many benefits that self-service provides." "Courion has built a roster of top companies in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. across a wide range of industry verticals by providing innovative solutions that increase security, reduce support costs and provide quick return on investment," said Richard Watson For the Rt Rev Richard Watson (1737-1816), Bishop of Llandaff, see . Richard Watson (1781-1833) was a British Methodist theologian who was one of the most important figures in 19th century Methodism. , manager of Australia operations, Courion Corporation. "Our expansion into Australia is a testament to the increasing need on a global scale for self-service identity management. Working with partners like Planwell, we will enable Australian companies This is a list of companies from Australia. Many Australian companies have been taken over by foreign interests in recent years, so some of the formerly 'quintessentially Australian' brand names are in fact owned by American or Japanese mega corporations. to grant employees faster access to mission-critical systems and applications, increase security through stronger authentication and more stringent password policies and improve the efficiency of support organizations, all at dramatically lower cost." About PasswordCourier and ProfileBuilder PasswordCourier, Courion's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , is the industry's leading self-service password reset and synchronization solution. PasswordCourier empowers employees, business partners and customers to help themselves when forgotten or expired passwords prevent access to critical systems, applications or Web sites. Users can reset, change or synchronize their own passwords on virtually any enterprise platform or application, including Windows 9x Refers to Windows 95, 98 and ME. (operating system) Windows 9X - A shorthand meaning Windows 95 or Windows 98. , Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. , Windows 2000, Novell NetWare (operating system, networking) Novell NetWare - Novell, Inc.'s proprietary networking operating system for the IBM PC. NetWare uses the IPX/SPX, NetBEUI or TCP/IP network protocols. It supports MS-DOS, Microsoft Windows, OS/2, Macintosh and Unix clients. (R), UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , mainframes, e-commerce applications, directories and databases. PasswordCourier can be accessed through standard Web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
About CTI Communications A leader in the industry, CTI Communications provides a full range of innovative customer service solutions that maximize the enterprises competitiveness by increasing service quality, productivity and customer loyalty. CTI is headquartered in Sydney, Australia with offices in Melbourne and Brisbane and its clients include Telstra, GE Capital, Westpac, Macquarie Bank and St. George. About Courion Courion Corporation provides self-service identity management solutions to more Fortune 500 enterprises than any other company. IT organizations and customer service centers choose Courion's self-service password and directory management software to reduce support costs, increase security and improve customer service. Courion's solutions fully integrate with existing IT infrastructures and corporate security policies, enabling companies to scale e-business operations and achieve fast return on investment. Companies that rely on Courion's solutions include customers such as The Bear Stearns Companies, Inc., The Boeing Company, Cummins, Inc., Dell Computer Corp., ExxonMobil Corp., Raymond James Financial, Inc. and Target Corporation, and partners such as Compaq Computer Corp., Unisys Corp. and Peregrine Systems. Courion's headquarters is in Framingham, MA, USA, 508-879-8400, with new offices in Melbourne, Australia, +61 (0) 3 9607 8423. For more information visit www.courion.com. |
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