Courion Corporation Expands International Market Reach; Company Opens U.K. Office; Signs VAR Agreement with Leading Systems Integrator.Business/Technology Editors FRAMINGHAM, Mass.--(BUSINESS WIRE)--September 25, 2001 Courion(R) Corporation, a leading provider of self-service identity management solutions, today announced that it has expanded its international market reach to provide its customer-proven password and directory management solutions to enterprise companies throughout the U.K. and Europe. Courion has opened an office in Milton Keynes Milton Keynes (mĭl`tən kēnz`), town (1991 pop. 36,886) and borough, S central England. Milton Keynes was designated one of the new towns in 1967 to alleviate overpopulation in London. It is the seat of the Open Univ. , U.K. and will offer PasswordCourier(R), the industry's leading self-service password reset Self-service password reset is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. and synchronization (1) See synchronous and synchronous transmission. (2) Ensuring that two sets of data are always the same. See data synchronization. (3) Keeping time-of-day clocks in two devices set to the same time. See NTP. solution, and ProfileBuilder(TM), a self-service directory management solution, through leading systems integrators and resellers specializing in service desk and security products. In addition, the company has signed a value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. (VAR) agreement with leading Scandinavian systems integrator Uniweb AB, a division of Lagercrantz Group. Together, Courion's PasswordCourier and ProfileBuilder offer an automated solution that eliminates the leading cause of technical support calls by employees and Web portal See portal. users - the need to reset their forgotten and expired passwords. Both solutions integrate with companies' existing computing computing - computer infrastructures including the industry's leading help desk applications from Peregrine, Remedy and PeopleSoft to automate the tracking of password reset requests and provide enterprise customers better service level and security measurement and reporting. "The self-service architecture of Courion's solutions allows for seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with and automation of existing help desk processes and security infrastructure. As a result, Courion's solutions have been proven in the marketplace time and time again to bring immediate cost savings, increased security and faster service upon implementation," said Crayson Jenkins, U.K. country manager, Courion Corporation. "As customers increasingly demand this kind of rapid ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). , we're eager to begin offering Courion's solutions to European customers." "To be able to offer efficient password management to both our existing and new customers strengthens our position as the leading supplier within the IT Service Management space," said Peter Stjerstrom, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Uniweb. "Courion has had great success with these solutions in the American market and has become the established leader in their industry. They have extensive experience from many enterprise implementations and their products have consistently shown substantial, measurable savings for their customers. Our customers will have access to a robust solution that eliminates one of the biggest time wasters for the service desk and will enable support staff to concentrate on more complex and mission critical problems." Courion's identity management solutions are currently available to Scandinavian companies through Uniweb. About PasswordCourier and ProfileBuilder PasswordCourier, Courion's flagship application, is the market-leading self-service password management solution that enables employees, business partners and customers to instantly and securely reset forgotten or expired passwords and synchronize See synchronization. passwords on e-business systems, applications and Web sites. By helping to eliminate the #1 call to help desks, PasswordCourier reduces user support costs, enables security managers to create stronger password policies A password policy is a set of rules designed to enhance computer security by encouraging users to employ strong passwords and use them properly. A password policy is often part of an organization's official regulations and may be taught as part of security awareness training. and increases employee productivity by ensuring that users can regain access to critical systems and applications within seconds. PasswordCourier securely automates error-prone, manual password reset workflows - authenticating users via challenge-response questions, logging critical service and security auditing data within corporate help desks, enforcing password policies, resetting and synchronizing synchronizing, n a technique that a therapist uses to coordinate his or her breath with that of the client; builds trust and establishes relationship. passwords, and confirming changes via e-mail - by integrating with existing computing infrastructure. ProfileBuilder is a complementary self-service directory management solution that empowers users to securely register and update their own profile information directly within corporate or e-business directories for a more efficient and effective data collection and management process. About Uniweb Uniweb supplies solutions for companies that manage customer service, IT support and services. With its focus on solutions that increase efficiency and offer competitive advantage, Uniweb provides professional expertise and knowledge resources through the process of project management, implementation, customized courses, qualified and customized support, as well as maintenance of existing systems and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. solutions. Customers include mid- to large sized companies and telecom operators based within the Nordic region. Uniweb is a subsidiary of Lagercrantz Group, based in Stockholm, Sweden, with offices throughout Scandinavia and the U.K. Lagercrantz Group is listed on the Swedish stock exchange and provides solutions within the field of electronics and communications. About Courion Courion Corporation provides self-service identity management solutions to more Fortune 500 enterprises than any other company. IT organizations and customer service centers choose Courion's self-service password and directory management software to reduce support costs, increase security and improve customer service. Courion's solutions fully integrate with existing IT infrastructures and corporate security policies, enabling companies to scale e-business operations and achieve fast return on investment. Companies that rely on Courion solutions include customers such as Bear, Stearns & Co., Inc., The Boeing Company, Cummins Engine Co., Inc., Dell Computer Corp., ExxonMobil Corp., Raymond James  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . Financial and Target Corporation, and partners such as Compaq Computer Corp., Unisys Corp. and Peregrine Systems  This article about a company does not make it clear whether the subject meets the Wikipedia criteria for . . Courion operates from its U.S. headquarters in Framingham, MA and its new office in Milton Keynes, United Kingdom. For more information call 508-879-8400 in the U.S. or +44 (0)1908 847038 in the U.K. or visit www.courion.com.
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