Countrywide Selects Dorado Retail ChannelMaster; Top Mortgage Lender to Enhance Communication Capabilities, Improve Customer Service for Growing Retail Channel.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Sept. 30, 2002 Dorado Corp., the leader in Demand Chain Management for mortgage banking, and Countrywide Home Loans, Inc., a national leader in residential finance., today announced a product licensing agreement for Dorado Retail ChannelMaster(TM). Dorado Retail ChannelMaster will provide Countrywide's rapidly expanding network of more than 2,500 loan officers and branch managers with personalized Web sites, accessible by consumers, as well as real estate professionals, and home builders. By improving communication and collaboration between consumers, business partners, and Countrywide sales personnel, Retail ChannelMaster will help Countrywide provide superior customer service. Dorado's Demand Chain Management (DCM DCM abbr. Distinguished Conduct Medal ) solutions are Internet applications designed to help lenders more efficiently and cost-effectively attract, close, retain, and cross sell customers. As one of Dorado's DCM solutions, Retail ChannelMaster helps loan officers increase lead generation and accelerate the sales cycle by streamlining the process from leads, to loans, to closing. "Countrywide prides itself in providing a superior online experience combined with excellent customer satisfaction," said Bruce Cornelius, senior vice president, Countrywide Home Loans. "We were ranked #1 in customer satisfaction among the largest national home mortgage lenders in J.D. Power and Associates 2002 Home Mortgage Study(SM), so when we decided to outsource the development and hosting of consumer-facing Web sites for our fast-growing retail channel, we had a high standard to meet and equally high expectations of the vendor. We chose Dorado because of the ease of use of their product and their experience in implementing retail mortgage lending solutions." "With Countrywide's reputation for world-class online lending, we are extremely proud that they selected us to provide a Web solution for their loan officers," said Dain Ehring, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Dorado Corp. "Retail ChannelMaster will give Countrywide's retail channel an improved way to attract and serve customers. We look forward to a long and productive relationship with Countrywide." About Retail ChannelMaster Dorado Retail ChannelMaster(TM) connects consumers to the retail origination process and simplifies getting a mortgage. For lending institutions, Retail ChannelMaster streamlines production and provides a collaboration platform An emerging category of computer software, collaboration platforms are unified electronic platforms that support synchronous and asynchronous communication through a variety of devices and channels. to bridge the gap between consumers and lenders. This results in lower costs and increased productivity. With Retail ChannelMaster, loan officers can create and manage their own personalized Web sites and use them to complete loan applications, view current product and rate information, manage their loan pipeline, order credit reports and automated underwriting, and lock loans. Production managers can coordinate and process loans and applications more efficiently with better integration to back-end services and front-end sales channels. Consumers, using a personal Web portal See portal. , gain access to mortgage information and tools and can collaborate with their lender. To help improve retention, Dorado Retail ChannelMaster can integrate a bank's servicing and marketing databases with their mortgage distribution channels and processing systems. This enables lending institutions to target refinance products to qualified customers, better capture and convert leads, provide Web fulfillment to direct mail and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. campaigns, manage lead distribution efficiently, and reduce customer run-off. About Countrywide Founded in 1969, Countrywide Credit Industries, Inc. is a member of the S&P 500, Fortune 500 and Forbes 500. Its primary subsidiary, Countrywide Home Loans, Inc., was recently ranked #1 in customer satisfaction among the largest national home mortgage lenders by J.D. Power and Associates,* and number one overall in the third quarter 2002 Gomez Internet Mortgage Scorecard. Countrywide, through its subsidiaries and affiliates, provides mortgage banking and diversified financial The diversified financial services segment includes a range of consumer and commercially-oriented companies offering a wide variety of products and services, including various lending products (such as home equity loans and credit cards), insurance, and securities and investment services in domestic and international markets. Consumer businesses include mortgages, insurance and other financial products. Business-to-business activities encompass capital markets, transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. and insurance. The company is headquartered in Calabasas, Calif. and has more than 20,000 employees with over 500 offices. For more information about the company, visit Countrywide's Web site at www.countrywide.com. * J.D. Power and Associates 2002 Home Mortgage Study(SM). Study based on responses from 6,817 home mortgage customers. www.jdpower.com. About Dorado Corp. Dorado Corp. is the leader in Demand Chain Management (DCM) solutions for the home lending industry. Dorado products are designed for top tier mortgage, home equity, and manufactured housing Manufactured housing (also known as prefab housing) is a type of housing unit that is largely assembled in factories and then transported to sites of use. In the United States, the term "manufactured home" specifically refers to a house built entirely in a protected banks that want to streamline mortgage origination and production. Dorado's applications, Dorado ChannelMaster(TM) and PriceMaster(TM), are Web services-enabled to reduce the risk and increase the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). on integrations and operations. Customers Include: Cendant, Chase Manhattan, Citicorp, Countrywide, First American First American may refer to:
Dorado, the Dorado logo, Dorado ChannelMaster, Dorado PriceMaster, Dorado RCM RCM Reliability-Centered Maintenance RCM Royal College of Music RCM Royal Conservatory of Music RCM Royal Canadian Mint RCM Reliability Centered Maintenance RCM Revenue Cycle Management RCM Regional Climate Model RCM Ring-Closing Metathesis Cruiser, and .MOR MOR abbr. middle-of-the-road MOR adj abbr (MUS) (= middle-of-the-road) → para el gran público MOR adj abbr (Mus) (= are trademarks of Dorado Corp. Other company and/or product names may be trademarks or registered trademarks of their respective companies. |
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