Country Inns & Suites By Carlson Receives Highest Ranking in J.D. Power and Associates 2002 Hotel Guest Satisfaction Study.Business Editors & Travel/Hospitality Writers MINNEAPOLIS--(BUSINESS WIRE)--Sept. 5, 2002 Brand Ranked Highest in Guest Satisfaction Among Mid-Price Hotel Chains with Limited Service Country Inns & Suites By Carlson, a mid-price lodging chain with more than 300 locations worldwide, has received the highest ranking for guest satisfaction in J.D. Power and Associates 2002 North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Hotel Guest Satisfaction Study(SM). For the past two years, Country Inns & Suites was ranked number two in the category of Mid-Price Hotel Chains with Limited Service before surpassing its bigger and more well-known competitors in 2002 to achieve the coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. top ranking in the nationally recognized study. The top three major contributors to guest satisfaction are guest room, departure process and pre-arrival/arrival experiences, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. J.D. Power and Associates. Other factors that affect hotel satisfaction include location, past experience, personal recommendations and brand reputation. "We believe that a number one ranking in the J.D. Power and Associates study is a powerful and gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. validation of our brand and other independent research, which consistently show that when it comes to customer satisfaction, Country Inns & Suites is the number one choice of a majority of consumers," said Nancy Johnson Nancy Lee Johnson (born January 5 1935, Chicago, Illinois) is an American politician. Johnson was a Republican member of the United States House of Representatives from 1983 to 2007, representing first the 6th district and later the 5th District of Connecticut following the , executive vice president, Country Inns & Suites By Carlson. "We are committed to delivering exceptional value to our guests by providing a highly satisfying hotel experience at an affordable price. This award is a credit to every employee at our more than 300 hotel locations who strive to provide a positive guest experience at every point of contact, each and every day," Johnson said. Country Inns & Suites By Carlson also was rated number one in providing customer satisfaction across all brands and categories, including the luxury segment, in two consecutive Market Metrix Hotel Index (MMHI MMHI Market Metrix Hospitality Index ) surveys during 2001 and 2002. The MMHI is a national, independent survey of more than 30,000 hotel guests in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Country Inns & Suites has earned other accolades from consumers as well, including its 98 percent guest return rating for the 10th consecutive year, one of the highest in the industry. Country Inns & Suites locations have a warm, residential feeling, with front porches, lobby fireplaces and hardwood floors, and include such amenities as complimentary breakfast, in-room coffee makers, hair dryers, ironing facilities, and weekday morning newspapers. The company's "Book It and Return" program lends free books to guests and makes a $5 donation to Laubach Literacy, the world's oldest and largest nonprofit educational literacy organization, when a borrowed book is returned to any Country Inns & Suites hotel in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Reservations can be made online at www.countryinns.com, through a travel agent, or by calling 1-800-456-4000. Launched in 1997, the Domestic Hotel Guest Satisfaction Study by J.D. Power and Associates is the first independent, publicly released study to focus on hotel guest satisfaction among frequent business travelers in the United States. Evaluations cover satisfaction with the entire hotel guest experience among frequent business travelers in the United States. Evaluations cover satisfaction with the entire hotel guest experience, from reservations and the check-in process, to the conditions and comfort of the room, food and beverage F&B is a common abbreviation in the United States and Commonwealth countries, including Hong Kong. F&B is typically the widely accepted abbreviation for "Food and Beverage," which is the sector/industry that specializes in the conceptualization, the making of, and delivery of foods. quality and service, hotel services and the check-out process. The study is designed to track competitive performance over time and assist hotel management with its efforts to improve guest satisfaction. The 2002 North American Hotel Guest Satisfaction Study by J.D. Power and Associates is based on 12,940 individual evaluations from a national representative sample of business and leisure hotel guests. Fifty-two hotel chains in six market segments are included in the study. More information is available at www.jdpa.com. Note to Editors: Country Inns & Suites By Carlson is part of Minneapolis, Minn.-based Carlson Hospitality Worldwide, whose operations also include Radisson Hotels Radisson Hotels & Resorts is a worldwide chain of 435 hotels, with a total of 102,000 guest rooms, in 61 countries. The first Radisson Hotel was built in Minneapolis, Minnesota in 1909, and was named for the 17th century French explorer Pierre-Esprit Radisson. & Resorts; Regent International Hotels Regent hotel is brand of luxury hotels, part of the Carlson Companies, currently operating six hotels in Asia, USA and Europe. Originating in Hong Kong in 1970, in 1990s Regent brand was part of Four Seasons hotel chain until 1997, when it was acquired by Carlson Companies. ; Park Plaza and Park Inn hotels; Radisson Seven Seas Cruises; Carlson Restaurants Worldwide, which includes T.G.I. Friday's T.G.I. Friday's (often referred to as just "Fridays") is a popular American restaurant chain focusing on casual dining, with over 500 restaurants across the United States, Canada, Colombia, Mexico, Australia and the UK, as well as many other countries around the world. and other restaurant brands; and Provisions, a worldwide procurement company. |
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