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Countdown to Conversations: Nuance Communications to Host Speech Industry's Premier Conference.


Keynotes to Include Vodafone, Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. , Orange and Customer Experience Expert Jeffrey Rayport

BURLINGTON, Mass. -- Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that , Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: NUAN NUAN New User Action Notation (modeling language) ), a leading supplier of speech and imaging solutions, today announced that Cox Communications, Orange and Vodafone will be the featured customer keynotes at Conversations 2006, the company's annual international speech conference. In addition, customer experience expert Jeffrey Rayport, author of "Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers," will address the role speech technologies play in breakthrough service strategies. The event will take place October 22-25, 2006 at the JW Marriott Grande Lakes in Orlando, Fla.

Conversations 2006, now in its eighth year, brings together leading companies and speech experts from around the globe, enabling peers to share ideas and best practices for launching effective speech services. Participants receive a behind-the-scenes look at Nuance's speech initiatives and gain an understanding of new applications and partner roles.

"This year's conference features more customer presentations and case studies than ever before. These real-world examples are invaluable to both business and technical attendees representing companies that are new to speech or are expanding their speech strategy," said Peter Mahoney, vice president, worldwide marketing, Nuance nu·ance  
n.
1. A subtle or slight degree of difference, as in meaning, feeling, or tone; a gradation.

2. Expression or appreciation of subtle shades of meaning, feeling, or tone:
. "Since this year's conference is focused on helping companies elevate el·e·vate  
tr.v. ele·vat·ed, ele·vat·ing, ele·vates
1. To move (something) to a higher place or position from a lower one; lift.

2. To increase the amplitude, intensity, or volume of.

3.
 the customer experience, Jeffrey Rayport will make an excellent addition to the conference agenda. His innovative views on the role of technology in delivering customer service will give conference attendees clear takeaways to help improve the current levels of customer care."

Conference attendees will participate in numerous interactive sessions, led by Nuance customers and industry experts, covering four distinct tracks:

* Caller Caller may refer to one of the following:
  • Caller (telecommunications), a party that originates a call
  • Caller (dancing), a person that calls dance figures in round dances and square dances
  • Caller to Islam, the Islamic equivalent of a Christian missionary
 Experience - This track combines sessions on business strategy with information on technology and design improvements to help attendees win the battle for customer loyalty.

* Business Experience - In this track, leaders in the field teach attendees how to get the most out of speech investments through best practices in performance measurement and strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. .

* Applications Experience - This track explores real-world examples of speech technology across the enterprise - from call centers, to help desks, to the everyday employee.

* Technology Experience - This track provides details on Nuance technology and applications to drive performance improvements -- from the speech engines themselves to the dialog management and development tools that support them.

For the first time, Conversations also includes a dedicated program focused exclusively on the mobile communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. . The co-located Conversations Mobile event brings together wireless carriers and device manufacturers, as well as content and portal providers, to address the technology, trends and business opportunities fueling the growing interest in voice-driven search, content download, email and text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. .

Sponsors for Conversations 2006 include primary sponsor Genesys; principal sponsors Avaya, Cisco, and Nortel; and supporting sponsors AT&T, ClickFox, Convergys, ELoyalty, Envox, Holly, Intervoice and West.

Complete program information and a detailed conference agenda are available online at www.conversations2006.com.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for business and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and/or other countries. All other trademarks referenced herein are the property of their respective owners.
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Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Oct 10, 2006
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