CosmoCom to Provide IP-Enabled Platform for Integrated Next Generation Contact Center Solution.

Business Editors, Hi-Tech Writers

MELVILLE, N.Y.--(BUSINESS WIRE)--March 27, 2001

Telcordia, a Leader in the Development of Next Generation Network

Technologies, Selects CosmoCall Universe(TM)as Core Platform for

End-to-End Customer Service Contact Center Solution

CosmoCom, Inc., the leading provider of new generation call center platforms, today announced that CosmoCall Universe(TM), their leading all-IP call center platform, will provide the core platform for the Telcordia Next Generation Contact Center (NGCC) Solution, an IP-based, end-to-end customer service contact center solution that provides real-time interactions with customers from virtually any device via any network. With Telcordia Technologies, Inc. acting as a systems integrator, NGCC has been constructed of best-of-breed customer service support and management products to create a comprehensive and innovative customer support solution.

CosmoCall Universe connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe's all-IP architecture is designed for high capacity, high availability operation and global distribution. The award-winning system is the only truly unified call center technology available today, a carrier-class system for service providers and enterprises.

"As an established leader in telecommunications technology, Telcordia is well positioned to bring this Next Generation Contact Center Solution, that utilizes CosmoCall Universe as its platform, to the marketplace," said Erik Laurence, Vice President of Business Development. "The Next Generation Contact Center Solution integrates business, market, technical, service and operational data that not only can reduce operational costs, but also increase revenues, thus transforming a call center into a true profit center."

"We are pleased to include CosmoCom Universe in the integration of the Next Generation Contact Center Solution," said Dennis Jennings, Group Vice President and Managing Director of the Professional Services's Systems Engineering Business Unit at Telcordia Technologies. "CosmoCall Universe was the obvious choice for the platform for our solution. It was designed from the ground up as a unified call center platform. Telcordia will provide additional value-added applications on top of the CosmoCall Universe platform and integrations of CosmoCall Universe with Telcordia and other vendors' products and services."

In a report entitled, "Remote CSRs - There's No Place Like Home," the Robert Frances Group, an international consulting firm, reported, "The next logical step in a remote CSR implementation would be to combine the voice and data link to the headquarters infrastructure via a single connection and the utilization of VoIP packet switching technology. Call center managers would then be able to provide remote agents with the functionality of the corporation's digital phones without the requirement for any hardware besides a PC. With this set-up, a physical phone would not even be needed at the remote site as both voice and data would travel over the ISP or virtual private network IP connection. IP-based call center products such as CosmoCall Universe support such a remote IP solution today."

The Next Generation Contact Center Solution is designed to support businesses with a personal touch. It provides integrated customer support services, handling customer interactions via the Web, e-mail and telephone through wireline and wireless, PSTN, IP and converged networks. Modeled on a unified, IP-based architecture, the Next Generation Contact Center Solution offers numerous multi-channel and multi-media features, and can be tailored to meet the needs of any enterprise or service provider. The Next Generation Contact Center's capabilities allow service providers to offer competitive differentiating, value-added, hosted contact center services to their business customers. The solution can also interoperate with existing legacy contact center systems.

About CosmoCom, Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe(TM), is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information please visit www.cosmocom.com.

About Telcordia Technologies, Inc.

Telcordia Technologies, Inc., an SAIC company, is one of the world's largest providers of operations support systems, network software and consulting and engineering services to the telecommunications industry. A leader in the development of Next Generation Network technologies, Telcordia employs more than 7,000 professionals, and has revenues of more than $1.5 billion. Telcordia (www.telcordia.com) is headquartered in Morristown, NJ with offices throughout the United States, Canada, Europe, Central and South America and Asia Pacific.