CosmoCom receives U.S. patent for IP call center methods.CosmoCom, a provider of an all-IP, universal access contact center system, has announced that it has been awarded its second U.S. Patent, entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: Multimedia telecommunication telecommunication Communication between parties at a distance from one another. Modern telecommunication systems—capable of transmitting telephone, fax, data, radio, or television signals—can transmit large volumes of information over long distances. automatic call distribution system using internet/PSTN call routing. This patent is a continuation continuation - continuation passing style of CosmoCom's first patent, and so inherits that patent's priority date of April 1, 1996. The patents disclose CosmoComs pure IP call center technology, which enables calls and messages originating on telephone and data networks to be queued and routed to universal contact center agents connected to an IP data network. www.cosmocom.com |
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