CosmoCom launches version 5 of CosmoCall Universe.CosmoCom, a provider of Unified Customer Communications, recently announced Version 5, its major upgrade to CosmoCom's CosmoCall Universe (CCU CCU abbr. 1. coronary care unit 2. critical care unit CCU critical care unit. CCU Critical care unit, see there ), the company's IP-based contact center software platform. CosmoCom has dubbed dub 1 tr.v. dubbed, dub·bing, dubs 1. To tap lightly on the shoulder by way of conferring knighthood. 2. To honor with a new title or description. 3. the new version the Unified Customer Communications (UCC An abbreviation for the Uniform Commercial Code. ) release, because the platform has been enhanced to support key elements of UCC. Among the significant enhancements in CCU 5 are a completely redesigned e-mail and voice mail environment, rich call transfer capabilities, a customizable rich security model, new reporting features and further enhancements to its video call center and video self-service capabilities. CCU was designed to leverage emerging IP-based convergence convergence Mathematical property of infinite series, integrals on unbounded regions, and certain sequences of numbers. An infinite series is convergent if the sum of its terms is finite. to unify 1. (database, product) Unify - A relational database produced by Unify Corporation. 2. (algorithm) unify - To perform unification. customer communications across all channels, including voice, video, e-mail and Web sessions, across all locations and across all knowledge workers in the enterprise. CosmoCall Universe 5 expands on its innovative roots, introducing a number of new tools that simplify contact center operations and provide significant enhancements to messaging infrastructure, call flow, reporting and security. www.cosmocom.com |
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