CosmoCom launches NGIN. (Technology Highlights).Getting calls delivered to the right agent is of the utmost importance in providing superior service. Intelligent routing has been a feature of circuit-switched networks for some time, but offering it over IP networks has sometimes proved difficult, CosmoCom, Inc. recently introduced its Next Generation Intelligent Network (NGIN NGIN Next Generation Intelligent Network NGIN National Graffiti Information Network NGIN Natural Group Identification Number (programming) ) offering, which is designed to deliver a variety of intelligent routing features to IP-based next-generation networks (NGNs). With the NGIN solution, network operators can statically or dynamically route calls among different locations within their customers' multisite call center environment. This offering is available to contact centers connected directly to the carrier's Next Generation Network via IP or via access gateways, or indirectly via the legacy telephone network. The NGIN offering can be deployed on the same infrastructure as CosmoCom's Network-Based Call Center offering, enabling network operators to leverage a single platform for multiple service offerings. Intelligent routing enables calls to be automatically directed to the appropriate location across a multisite contact center environment, thus telcos can offer ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. as network-based services as well as have the ability to let customers add hosted agents as well as traditional agents. For example, one of CosmoCom's European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. clients will be offering a global call center, which will allow them to deliver calls to any existing call center. The selection of the most appropriate location is typically based on interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) input from the caller Caller may refer to one of the following:
(programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). status, In legacy circuit-switched telephone networks, these services require a series of circuit switches, service control points (SCPs) and network-based IVR platforms. Because the CosmoCom solution is IP-based, the intelligent routing features are fully enabled through software solutions and do not require circuit switch or SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. hardware, End users have more control over the design of pre-routing (using CosmoDesigner, which has a GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. for changing conditions and logic flows) and IVR prompts, which helps ease the burden on its IT staff. www.cosmocom.com/631 -940-4200 |
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