CosmoCom certifies IP Integration with most PBXS.CosmoCom, a provider of IP-based contact center solutions, has announced it has tested and certified its IP Integration (IPI (Intelligent Peripheral Interface) A high-speed hard disk interface used with minis and mainframes that transfers data in the 10 to 25 MBytes/sec range. IPI-2 and IPI-3 refer to differences in the command set that they execute. See hard disk. ) capability with several PBXs, including Avaya Definity The Definity is a make of various models of PBX hardware manufactured since the mid 1970's by Lucent and later Avaya. It has since been greatly upgraded and Avaya now calls it the Definity Server and Communication Manager 3.0 is the software which makes it work. , Nortel Meridian, Alcatel OmniPCX 4400, Cisco Call Manager and PingTel SIPxchange. It is the company's intention that with IPI, CosmoCall Universe can become the optimum ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and contact center upgrade path for a conventional PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). . CosmoCom's IPI was designed to enable an investment-preserving evolution from a basic PBX environment to a fully featured, IP-based, multimedia contact center. CosmoCom has positioned IPI as a feature-rich and cost-effective alternative to the PBX vendors' own contact center upgrade products. It works by connecting the all-IP CosmoCall Universe via the PBX's standard IP interface. www.cosmocom.com |
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