CosmoCom announces UniFrame offering, integrated with Microsoft.

CosmoCom, a provider of an all-IP, universal-access contact center system, has announced the availability of UniFrame, an integrated combination of the company's flagship CosmoCall Universe and Microsoft's Customer Care Framework (CCF). UniFrame is CosmoCom's attempt at dramatically stepping forward contact center technology unification. Because today's entire contact center includes two main components--a communication platform and an information platform--unification, both within the many elements of each of these platforms and between these two main components, can reduce cost and risk associated with call center projects. CosmoCall Universe is an all-IP platform, of which its hallmark has always been the unification of the communication platform including the ACD, CTI, IVR, agent desktop, recording and reporting functions across all media and all channels. Microsoft Customer Care Framework creates an agile information integration and presentation framework that allows contact center agents to access service configuration and billing information in highly flexible and effective ways, no matter where and how that information is maintained.

"UniFrame is an easily integrated and cost-effective solution for customer care aimed at service providers, using Windows Server System as the carrier-grade server platform," said Michael O'Hara, general manager of the Communications Sector at Microsoft Corp., in a statement. "The solution combines CosmoCom's expertise in hosted contact centers and Microsoft Customer Care Framework to accelerate time to market and provide an overall lower-risk investment."

In integrating these two components to create UniFrame, CosmoCom has offered a contact center combination that can be advantageous in complex information application environments, and can improve the time and cost of contact center implementation and ongoing operation.

www.cosmocom.com

www.microsoft.com