CosmoCom and Nekotec Telecom Team and Win Serving the Latin American Contact Center Market; Nekotec Telecom to Continue Leveraging its Customer Base in Mexico, Colombia and Central America to Grow with CosmoCom Products.MELVILLE, N.Y. -- CosmoCom, Inc., the Contact Center On-Demand specialist, and Nekotec Telecom, today announced their Value-Added Reseller Agreement to supply the Latin American market, especially the carrier market, with CosmoCom products. Nekotec Telecom's major customers include Telmex and America Movil. Several major projects have already been won under the agreement and are well under way. When completed this spring, these wins will give Nekotec Telecom an impressive installed base of 12 virtual contact centers spanning 27 locations with more than 3,000 agent seats, touching operations such as those of Call Center de Mexico and MDY MDY Month Day Year MDY Minimum Detectable Yield Contact Center. Nekotec Telecom's flagship product is the NK90 service node, with features such as IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , VoIP gateway, and media server. The NK90 gives service providers the capabilities necessary to automate their processes, build innovative value-added services, and deliver market solutions that provide value to end users. CosmoCom's all-IP contact center technology is being offered as the NKCC NKCC Northern Kentucky Chamber of Commerce , a module within the NK90 product line. Nekotec Telecom configures, installs, and integrates the CosmoCom platform with existing telco infrastructure, making the transition to an IP contact center a smooth one. "We are excited to add CosmoCom's platform to the suite of products and services we provide to the carrier market," said Manuel Rojas, Nekotec Telecom's President. "CosmoCom's platform will speed the delivery and minimize the cost of the transition to IP contact centers in Latin America." "Our existing carrier customers have been looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a virtual call center technology," Rojas explained, "one that allows agents in many different locations to participate in one logical system, and that provides for future services like universal queuing of telephone, Internet, and email communication channels. Our evaluation has shown us that CosmoCom has the most cost effective, carrier grade IP contact center solution on the market today." "Matching CosmoCom's world class products with Nekotec Telecom's NK90 powerful product line, regional expertise, market share, and business relationships is a significant win for both companies," said Ari Sonesh, CosmoCom's Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "There are great opportunities for IP contact center technology in these markets, as well as the opportunities that lie ahead for Contact Center On-Demand services. Nekotec Telecom's technical capabilities, product flexibility and experience of the Latin America market make them an ideal partner for us. The NK90 has proven to be a reliable IP and convergent service node that integrates smoothly with CosmoCom products." About CosmoCom CosmoCom(TM), The Contact Center On-Demand(TM) specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone (1) (VideoPhone) A line of videophones (definition #1 below) from AT&T that were introduced in the early 1990s and later pulled off the market due to poor sales. The first models came with a price tag above $1,000, and a pair were needed. See Picturephone. , email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), interactive voice and video response (IVVR IVVR Interactive Voice & Video Response ), computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. About Nekotec Telecom Nekotec Telecom, founded in 1990, is a leading manufacturer of telecom infrastructure. The company is focused in customer care and value added services and solutions. Based in Mexico City, Nekotec Telecom has coverage in several countries throughout Latin America and the USA. The NK90 system is widely used by several major carriers and call centers. Visit www.nekotec.com for more information. |
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