CosmoCom and BandTel Partner to Deliver VoIP Savings to Contact Centers and Enterprises.MELVILLE, N.Y. -- CosmoCom, the global leader in Unified Customer Communications, today announced that it has forged a strategic partnership with BandTel, a leading worldwide provider of SIP Trunking services, yielding tremendous potential savings for enterprise contact centers. The combination of CosmoCom's all-IP unified customer communications platform and BandTel's session initiation protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) trunks will optimize the overall cost structure of IP contact centers. Many enterprises have recognized business benefits by adopting CosmoCom technology on their premises using VoIP gateways with legacy telephone lines. The significant gateway-related costs were justified by the overall benefits. But with CosmoCom and BandTel joining forces, companies who deploy CosmoCom technology on their premises with BandTel's SIP trunks can completely eliminate the hardware, maintenance and IT personnel costs associated with VoIP gateways, making the cost benefits of the IP call center even more dramatic. "With CosmoCom and BandTel, the VoIP gateways are in the network, saving enterprises both time and money," explained Ari Sonesh, CosmoCom CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and chairman. "Implementing an IP contact center is faster and less expensive, making an already strong business case even more compelling." "CosmoCom's open, standards-based platform is a model for an industry often hampered by proprietary variations. It made interoperability testing remarkably quick and easy," noted Chris Dunk, CEO of BandTel. "Together, we offer a flexible, dependable, and cost-effective solution to enterprises for migrating their contact center to IP with minimum pain and maximum gain." "Alliances like the one between CosmoCom and BandTel are an important step to providing end to end IP communication solutions to the contact center market," commented Rebecca Swensen, VoIP Services Research Analyst at IDC. "This partnership enables customers to truly realize the technical efficiency and cost savings that IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , via SIP trunking and an IP platform, can bring to contact centers." CosmoCom and BandTel representatives will be available to discuss the benefits of their combined technologies during the Internet Telephony/Call Center 2.0 conference at booth 1303 in the Broward County Convention Center in Ft. Lauderdale, Florida during January 24-26, 2007. About BandTel BandTel is a leading worldwide provider of SIP Trunking services. The company is dedicated to ensuring its customers and partners alike have access to the most reliable, end-to-end VoIP service available on the market today. Its N-Plus[TM] architecture is designed to solve the throughput and redundancy problems on high-capacity SIP-based networks and eliminate any single point of failure. BandTel continues to develop strong partnerships with leading carriers and telecommunications companies such as: Global Crossing, XO Communications XO Communications is a United States telecommunications firm and one of the largest Competitive Local Exchange Carrier (CLEC) in the country. It is owned by XO Holdings, Inc OTCBB: XOHO. , Level 3, Qwest Communications
Newport Beach, incorporated in 1906, is a city in Orange County, California, 10 miles south of downtown Santa Ana. . About CosmoCom CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by consolidating many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD CCOD Contact Center On-Demand CCOD Current Contents on Diskette CCOD Call Center Operations Department CCOD Cape Cods Other Dog (Cape Cod, MA clothing company) ) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , VSNL VSNL Videsh Sanchar Nigam Limited (India) , PLDT PLDT Philippine Long Distance Telephone Company , Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. |
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