CosmoCom Wins Internet Telephony Product of the Year Award; CosmoCall Universe Honored With Prestigious Award for Fourth Straight Year.Business/High Tech Editors MELVILLE, N.Y.--(BUSINESS WIRE)--Dec. 17, 2002 CosmoCom, Inc., a leading provider of IP-based contact center solutions, has won Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Telephony's Product of the Year award for the fourth consecutive year with its flagship CosmoCall Universe platform. The all-IP, carrier-class contact center platform is helping a growing number of service providers to deliver Contact-Center-On-Demand services to their business clients worldwide. "CosmoCall Universe has the ability to reverse revenue drain for telcos and service providers with high-margin hosted contact center services. With CosmoCall Universe, telcos can take full advantage of their Next Generation Networks to deliver value-added customer care services that are in great demand," said Erik Laurence, vice president of marketing and business development for CosmoCom. "We are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. that Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. has recognized CosmoCall Universe and this lucrative opportunity for a fourth year in a row with its Product of the Year award." CosmoCall Universe is a robust, highly flexible platform that enables service providers to build customer care offerings for business clients by offering multimedia, multi-channel contact center services on a hosted basis. The number of solutions based on CosmoCall Universe continues to grow as telcos and service providers take advantage of the hosted contact center opportunity to reach business customers. An increasing number of outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. firms have built contact center offerings on CosmoCall Universe as well. Because it is fully based on IP, CosmoCall Universe enables flexible new outsourcing solutions that greatly expand the client options outsourcers can provide. New 'co-sourcing' and 'insourcing' solutions allow clients to leverage their own on-site agents while outsourcing the contact center infrastructure. About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), is a carrier-class system providing true next-generation capabilities for mission critical contact center applications. CosmoCall Universe enables telcos to provide Contact-Center-On-Demand services as well as network-based IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and routing services to their contact center customers. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration Working together on a project. See collaborative software. , email and voicemail in one high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com. CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners. |
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