CosmoCom Upgrades Flagship Unified Customer Communications Platform.CosmoCall Universe 5.1 Improves High Availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , Direct Inward Dialing See DID. (communications) Direct Inward Dialing - (DID) A service offered by telephone companies which allows the last 3 or 4 digits of a phone number to be transmitted to the destination exchange. , Centralized Agent Configuration, and Automatic Voice Quality Monitoring MELVILLE, N.Y. -- CosmoCom, the global leader in Unified Customer Communications, today announced the availability of CosmoCall Universe (CCU CCU abbr. 1. coronary care unit 2. critical care unit CCU critical care unit. CCU Critical care unit, see there ) version 5.1. CCU 5.1 is an improvement release, containing major system enhancements based on customer experience and feedback. Some of the areas improved in CCU 5.1 are High Availability, Direct Inward Dialing (DID), Centralized Agent Configuration, and Automatic Voice Quality Monitoring. "Experience is the best teacher," said Ari Sonesh, CosmoCom CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and Chairman. "As CosmoCom's customer base grows, and as their experience with the system broadens and deepens, we are finding significant ways to enhance the functionality and usability of our platform. This release reflects our commitment to continuous improvement in our product for both service provider and enterprise customers." Version 5.1 provides robust improvements in the following functional areas: High Availability Cost Reduction * Easier installation for faster system deployment at lower cost * No shared storage requirement for additional hardware savings DID Configuration Utility * Simpler, single step configuration for easier provisioning Centralized Agent Configuration Tools * Faster, easier agent provisioning * Support for batch agent configuration changes * Optional agent parameter lockdown Lockdown A specified period when an employee of a public company is barred from selling - and occasionally buying - their company's stock. Notes: These types of equity transaction restrictions can be imposed by securities regulators or underwriting firms if a company has * Complete agent hardware independence Automatic Voice Quality Monitoring * Proactive measurement of voice quality * Configurable thresholds for alerts * Faster identification of network problems Other areas enhanced in the CosmoCall Universe 5.1 upgrade include archiving, permission profiling, resource optimization, and CosmoCorder searching tools. About CosmoCom CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD CCOD Contact Center On-Demand CCOD Current Contents on Diskette CCOD Call Center Operations Department CCOD Cape Cods Other Dog (Cape Cod, MA clothing company) ) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , VSNL VSNL Videsh Sanchar Nigam Limited (India) , PLDT PLDT Philippine Long Distance Telephone Company , Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. |
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