CosmoCom Strengthens UK Presence, Names Mike Goode Managing Director; Veteran Sales Manager to Lead Region's Customer and Channel Partner Efforts.MELVILLE, N.Y. -- Reflecting the growing demand for its software in Europe, CosmoCom, the Contact Centre On-Demand specialist, today announced that Mike Goode has been named Managing Director, United Kingdom and Ireland. In this role, Goode will lead sales and channel development efforts for the region. He will be based in CosmoCom's new offices in Berkshire, U.K. and reports to Ronald Rubens, CosmoCom Regional Vice President for Europe, Middle East and Africa (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ). "Mike Goode embodies the rare quality of understanding sales and management for both direct and indirect selling. This will be a great benefit to CosmoCom, our customers and channel partners," said Rubens. "Mike also brings an impressive array of skills and experience to this position. He was one of the first non-US employees of Lucent (AT&T), where he significantly grew the call centre business in the UK and Ireland, making exemplary use of channel partners." "I am enthusiastic and confident about CosmoCom's future in the UK market," Goode commented. "CosmoCom's vision of 'Contact Centre On-Demand' for hosted service providers and self-hosted enterprises, and the patented, disruptive technology A new technology that has a serious impact on the status quo and changes the way people have been dealing with something, perhaps for decades. Music CDs all but wiped out the phonograph industry within a few years, and digital cameras are destined to eliminate the film industry. on which it is based, are sure to become major forces in the development of the UK contact centre market during the next few years," Goode continued. "It is exciting to be leading this effort in a country of such great potential at a time of dynamic change within the call centre marketplace." Goode joins CosmoCom from global IT solutions provider, Dimension Data, where he was responsible for the IP convergence Using the Internet Protocol (IP) as the standard transport for transmitting all information (voice, data, music, video, TV, teleconferencing, etc.). See IP, IP on Everything and IP Multimedia Subsystem. portfolio and related partnerships including Cisco, Avaya, Witness, Performix, and RightNow. Earlier, Goode held senior management positions with Lucent (previously AT&T) in the UK, where he held responsibilities for direct sales, marketing and channel development. About CosmoCom CosmoCom(TM), the Contact Center On-Demand(TM) specialist, empowers organizations to achieve higher levels of customer service while reducing costs, by supporting their enterprise-wide contact center needs from one all-IP, virtual contact center platform, self-hosted or hosted by a network service provider. Its flagship product, CosmoCall Universe(TM), is the multi-tenant hosting platform of choice for top tier network service providers worldwide, and is fast becoming a favorite for their own customer care as well. The platform unifies all communication channels, including telephone, videophone (1) (VideoPhone) A line of videophones (definition #1 below) from AT&T that were introduced in the early 1990s and later pulled off the market due to poor sales. The first models came with a price tag above $1,000, and a pair were needed. See Picturephone. , email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), interactive voice and video response (IVVR IVVR Interactive Voice & Video Response (TM)), computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. |
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