CosmoCom Strengthens Americas Sales Team.

Industry Veterans Poised to Achieve Strong Regional Growth

MELVILLE, N.Y. -- CosmoCom, the global leader in Unified Customer Communications, announced today it had strengthened its Americas region with the appointment of an AVP for channels and two senior account executives.

The contact center industry veteransCo David Zibelman, AVP Channels; William Frazier, Southeast Regional Sales Director; and David Webster, Northeast Regional Sales ManagerCowill report to Ben Eisner, recently appointed President of CosmoCom Americas, to help the company achieve aggressive sales growth in the hemisphere.

David Zibelman, who will specialize in channel development, has over two decades of call center industry experience, both as a call center operations manager and as a technology supplier. His most recent position was Vice President of Business Development for Mercom Systems (recently acquired by Verint), where he planned future products and targeted new sales channels, especially for vertical markets. He has held similar positions with Racal Recorders, Verint, and Seltronics Eyretel.

A veteran of the telecom industry since 1975, William Frazier spent almost three decades with BellSouth, most recently managing call center sales in several regions. He also held senior account executive positions for Southeastern Telecom and for Aspect Software, where he managed major contact center accounts across a three-state southern area.

David Webster has been a senior professional in call center management and sales since 1993 for companies including Aspect and Avaya, selling complete contact center solutions that incorporate IVR, ACD, CTI, predictive dialing, desktop scripting, recording, monitoring, email management, and web-enabled technologies.

"These three new sales executives are ready to tell the CosmoCom story of unified customer communications," said Ben Eisner. "We're taking CosmoCom's American presence to the next step."

"Our new team has dozens of years of call center, contact center, and VoIP experience," said Ari Sonesh, CosmoCom's Chairman and CEO. "They can explain the benefits of on-demand IP-based contact center technology and demonstrate the benefits of CosmoCom's superior CosmoCall contact center platform to potential customers and channel partners throughout the Americas."

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.