CosmoCom Signs Distribution Agreement with 2Grow in Netherlands; Systems Integrator will Offer Complete Contact Center Solution.MELVILLE, N.Y. -- CosmoCom(TM), the global provider of all-IP, universal access contact center platforms, today announced that it has signed a distribution agreement with 2Grow, a Netherlands-based systems integrator specializing in the contact center market. 2Grow will sell and provide integration services for CosmoCall Universe(TM), CosmoCom's unified contact center suite that includes multi-channel ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , predictive dialing, multimedia recording and administrative tools. 2Grow, which has extensive experience in providing the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. application and contact center system integration, will now be able to provide a complete solution that includes both the contact platform and the CRM application platform in a pre-integrated package that can be placed in service much faster than traditional custom integration solutions at a lower total cost. 2Grow plans initially to offer a solution that includes CosmoCall Universe and Microsoft CRM. "Traditionally, the contact platform was provided by telephony specialists with a skill set that we, as an IT-oriented company, did not have," said Maurits Horsman, founder of 2Grow. "But CosmoCall Universe is a contact platform based on the same Microsoft software environments we already know and work with every day. With this product we can sell and support a complete IP-based Contact Center solution using our current skills and experience, and provide a very attractive alternative to the legacy, closed architecture PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and ACD technology that used to be the only choice in the contact center market. We recently added Microsoft CRM to our successful Siebel practice, and the common technology between Microsoft CRM and CosmoCall Universe, plus the reference Microsoft CRM integration that CosmoCom provides, makes the Microsoft - CosmoCom package a logical place to start." "We are very happy to be enabling 2Grow to expand the scope of its contact center offering," said Ari Sonesh, CosmoCom's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The demand for complete, pre-integrated contact centers is growing significantly, and our technology is designed to enable organizations like 2Grow to meet this demand. We welcome 2Grow to our growing network of value added resellers, and look forward to great mutual success." About CosmoCom CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , Japan Telecom, Eagle IP and VSNL VSNL Videsh Sanchar Nigam Limited (India) . Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com. About 2Grow 2Grow focuses exclusively on CRM, providing high quality services related to the evaluation, implementation, process improvement, training and support of customer interaction and relationship management solutions for contact centers. Major service lines include planning and discovery, implementation, management and maintenance, and audit and optimization services for CosmoCall Universe, Microsoft CRM and Siebel CRM. Established in the year 2000, 2Grow strives to set the highest standard for delivering quality service by listening to its clients and addressing their needs with innovative, cost effective and pragmatic solutions. For more information, please visit www.2grow.nl. |
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