CosmoCom Signs Alliance Agreement with Lenovo Group; IP Contact Center Selling Under China's Leading Technology Brand Name.MELVILLE, N.Y. -- CosmoCom(TM), the first-to-market provider of all-IP, universal access contact center technology, today announced that its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), will be sold in China by Lenovo Group (formerly "Legend Group"), the largest IT corporation in China. Lenovo is marketing the technology under its own well established brand name in China and has already won a project to build up an IP call center for a financial customer named Beijing Rural Credit Cooperatives. Lenovo, the PC market leader in China whose systems have a 27% market share, selected CosmoCom as the best technology to address the call center market in China. To support Lenovo's objective of leading this market as it now leads the PC market, CosmoCom will expand its own presence in China. "The call center market in China has been dominated up to now by traditional PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). technology," said Jinsong Li, GM of Finance Application & Services Business of LPS LPS - Sets with restricted universal quantifiers. ["Logic Programming with Sets", G. Kuper, J Computer Sys Sci 41:44-64 (1990)]. (Lenovo Professional Services). But we believe that server-based IP technology and VoIP will take hold quickly and be more successful in the long run. This partnership with CosmoCom enables us to offer the most advanced call center technology available as a software application running on our own servers and ensures our competitive edge for the future." "While CosmoCom has been active in China for some time now, the Lenovo agreement brings our China presence to a whole new level," said Meir Yaniv, CosmoCom's Senior Vice President of Sales. "The Lenovo brand has tremendous power in China, which helps them immensely to succeed with new product introductions. We are confident that their entry with us into the call center market will be another exciting success story for Lenovo and for CosmoCom." About CosmoCom CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other similar product. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , Japan Telecom and EagleIP. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com. About Lenovo Lenovo Group (Lenovo Group Limited - HKSE HKSE Hong Kong Stock Exchange stock code: 992; ADR ADR - Astra Digital Radio stock code: LNVLY) is the largest high-tech enterprise in China. The Group's own brand of PCs have been the best seller in China since 1997, commanding a market share of about 27% in 2003. Lenovo PCs also top the bestseller list in the Asia Pacific region (excluding Japan) with a market share of 12.6%. The company has been actively involved in supporting sports activities, including sponsorship of China's National Women's Soccer Team in 1999 and Beijing's successful bid for hosting the 2008 Olympic Games. For more information, please visit www.lenovo.com. |
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