CosmoCom Selected as Microsoft Launch Partner for Customer Care Framework 2008.MELVILLE, N.Y. -- CosmoCom, the global leader in Call Center Consolidation 2.0, announced today the latest development in its relationship with Microsoft Corp. CosmoCom is a launch partner for Microsoft's Customer Care Framework 2008, and the solution will be pre-integrated with CosmoCom's CosmoCall Universe. Large enterprises with globally dispersed dis·perse v. dis·persed, dis·pers·ing, dis·pers·es v.tr. 1. a. To drive off or scatter in different directions: The police dispersed the crowd. b. contact center operations and disparate, incompatible legacy applications often suffer from incomplete integrations that hamper contact center agents and frustrate customers. CosmoCall Universe is a contact center communication platform that consolidates geographically scattered Scattered Used for listed equity securities. Unconcentrated buy or sell interest. contact center agents, directing each incoming call to the most appropriate agent regardless of location, and automatically presenting the information the agent needs to make that customer interaction a success. It complements Customer Care Framework 2008, which aggregates customer information from any number of business applications, providing a better integration between communications and customer data. CosmoCom's pre-integration of the two solutions makes enterprise deployment of a complete, integrated contact center solution faster and easier. "Integrating the two major facets in any customer care organization--the information platform and the communication platform--to achieve improved efficiency and customer experience is a major roadblock to contact center success," said Ari Sonesh, CosmoCom Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "CosmoCall Universe, integrated with Microsoft Customer Care Framework Microsoft Customer Care Framework (CCF) is a Microsoft .NET-based framework which is commonly used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. 2008, is a solution that meets this challenge by aggregating line-of-business applications with the communication platform to achieve dramatic improvement in customer interactions." "The integration of all communication channels and media with the applications necessary to support customer interactions is absolutely essential for enabling a quality customer experience," said Vish Thirumurthy, group manager, Industry Solutions Group at Microsoft. "Our relationship with CosmoCom enables us to deliver a comprehensive solution that seamlessly provides accurate information through any channel and delivers a consistent and satisfying customer experience." Customer Care Framework 2008 was released by Microsoft Nov. 14, and both solutions are currently available. About Consolidation 2.0 Contact Center Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment. Consolidation 2.0 unites all communication channels and all major contact center functions for Unified Customer Communications, revolutionizing the entire range of business and customer interactions, in formal call centers and beyond for all information workers. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. architecture. About CosmoCom CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore on·shore adj. 1. Moving or directed toward the shore: an onshore wind. 2. Located on the shore: an onshore beacon; an onshore patrol. adv. , offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , VSNL VSNL Videsh Sanchar Nigam Limited (India) , PLDT PLDT Philippine Long Distance Telephone Company , Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com. All product and company names herein may be trademarks of their registered owners Registered Owner An individual or organization to whom certificates are directly issued and who, as a result, is recorded on the corporation's securityholder records (as maintained by the transfer agent). . |
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