CosmoCom Receives the 2000 Market Engineering Entrepreneurial Company Award from Frost & Sullivan.Business Editors & High-Tech Writers SAN ANTONIO--(BUSINESS WIRE)--May 23, 2000 Frost & Sullivan, an international market consulting and training company, today announces CosmoCom Inc. as the recipient of its 2000 Market Engineering Entrepreneurial Company Award for demonstrating superior entrepreneurial ability in the Web-Enabled Call Center A call center that receives calls from a link on a Web page. Such Web sites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers Markets. After a Frost & Sullivan analyst team performed extensive interviews with a number of industry participants, CosmoCom was selected for the entrepreneurial award based on the quality of its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe, along with its business and marketing plan. With CosmoCall Universe, CosmoCom has identified a completely unique product solution with significant market potential. CosmoCall, a unified contact center technology platform, utilizes a complete Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. environment to fully integrate all forms of communication, including live and message-based calls, via the Internet or the telephone into any Web site or network-based application. "CosmoCom has earned industry-wide recognition during 1999 for CosmoCall Universe," says Frost & Sullivan industry business manager Alpa Shah. "CosmoCom has been the recipient of numerous awards for Product of the Year during 1999 from notable trade organizations. Consequently, the company has earned investor confidence as the product recognizes growing adoption by call centers in diverse e-commerce industries, including retail, travel, banking and finance." In addition to interviewing market participants, the Frost & Sullivan team compared CosmoCom's strategy for growth against its competitors, and evaluated its strategic alliances, expected time to market and senior management team. CosmoCom has long-standing strategic partnerships with Computer Associates and Siemens and recently entered into a strategic partnership with SAIC SAIC - http://saic.com. . Other companies within the software, insurance, transportation, retail and pharmaceutical industries are exploring alliance possibilities with CosmoCom. With funding from venture capital investors, CosmoCom has increased its workforce to over 100 worldwide and launched CosmoCall Universe. "Frost & Sullivan's peerless international reputation for identifying market leaders and trends makes this award especially gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. ," says Ari Sonesh, CosmoCom's President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "CosmoCom is doubly honored -- by the award itself, and also by Frost & Sullivan's recognition of CosmoCom as the clear market leader in the IP ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. segment." About CosmoCom Inc. CosmoCom Inc. (www.cosmocom.com) the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled solution that supports human interaction -- both live and message-based -- throughout the business transaction cycle. Headquartered in Melville, N.Y., with offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. IP-ACD market -- twice the market share of its nearest competitor -- according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a spring 2000 report by international market consultants Frost & Sullivan entitled "U.S. Web-Enabled Call Center Markets." About Frost & Sullivan Frost & Sullivan, an international market consulting and training firm, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Founded in 1961, Frost & Sullivan is recognized as a global marketing research and solution leader, with offices located worldwide: Silicon Valley, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Antonio, London, Paris, Frankfurt, Beijing, Tokyo, Singapore and Mumbai. For additional information, please visit the Frost & Sullivan Web site at www.frost.com. |
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