CosmoCom Names New President for Americas; Appointment of Industry Veteran Ben Eisner Reflects Strong Regional Growth.

MELVILLE, N.Y. -- CosmoCom, global leader in Unified Customer Communications, today announced that Ben Eisner has joined the company as President of CosmoCom Americas, a new position. Eisner will lead all of CosmoCom's operations in the region, which includes North America and CALA (Central America and Latin America). He brings more than 25 years of executive-level telecom industry experience to the position, which CosmoCom created to support the rapid growth in demand for all-IP contact center products in the Americas region.

"We wanted a strong leader to take our Americas presence to the next step and build the organization to support it," said Ari Sonesh, CosmoCom's Chairman and CEO. "We are delighted to have attracted Ben, with his hands-on approach to increasing sales and customer satisfaction, his strong track record of channel development, and his understanding of both the hosted services model and the traditional enterprise model. We are confident that Ben's enthusiastic leadership will bring CosmoCom rapid growth in the Americas region, and that his insight and wisdom as a member of the senior team will advance our success globally."

"I know from experience that CosmoCom has the right contact center value proposition at the right time," commented Eisner. "Its timely emphasis on Unified Customer Communications, its global leadership in the hosted space with top tier telcos, and the major premise-based deals they are winning through the same telco channels, all indicate growth and success now and in the future that I'm pleased and proud to be part of," Eisner continued.

Eisner has focused exclusively on the call center space for the past ten years in his two most recent positions. Immediately before joining CosmoCom, he was the President and Chief Operating Officer of Telephony at Work. Prior to that, he was responsible for Strategic Alliances and Channel Development at Comverse Infosys, now known as Verint. He was President and CEO of Deka, a Long Island based manufacturer of specialty telecommunications hardware following his 5-year tenure as President of Telrad Telecommunications, Inc., the US subsidiary of Israeli telecom giant Telrad Limited. Before that, Ben served as Vice President of Marketing and Business Development for Tadiran Telecommunications in Israel. Ben holds a Ph.D. in Economics and an MBA in Marketing, both from Washington University in St. Louis. Eisner lives on Long Island and will be based at CosmoCom's Headquarters in Melville, NY.

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.