CosmoCom Makes Call Center Technology Available at No Charge to Organizations Affected by Terrorist Attacks.Business/High Tech Editors MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 14, 2001 Technology Supports Home and Remote Call Center Agents for Companies That May Have Lost Existing Facilities In the wake of the terrorist acts occurring on September September: see month. 11th, CosmoCom will provide its all-IP contact center software, CosmoCall Universe, at no charge to organizations needing to rapidly replace mission critical call center functions and/or and/or conj. Used to indicate that either or both of the items connected by it are involved. Usage Note: And/or is widely used in legal and business writing. deploy support hotlines associated with this tragedy. CosmoCom's past experience in rapidly setting up fully functional call centers in as little as a matter of days will provide these organizations with the means necessary to establish operations as quickly as possible. Several of CosmoCom's service provider partners, many of whom currently have existing capacity deployed in their networks that can be put into service immediately, have stepped forward to offer virtual contact center services in cooperation with us. In addition, several systems integrator An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. partners are willing to provide the necessary integration and engineering work to support this effort. If you believe you may benefit from this offer, or know of an organization that might benefit from it, please contact us via our website at www.cosmocom.com, by email at relief@cosmocom.com or phone at 631/940-4200. About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer interactions via telephone and internet, live and message-based, fixed and wireless -- in one high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the U.S. IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. |
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