CosmoCom Listed in Visionary Quadrant in Magic Quadrant; Affirms CosmoCom's Vision and Ability to Execute in EMEA.Business Editors MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 4, 2003 CosmoCom, the leading provider of IP-based contact center solutions, today announced that it has been listed by industry analyst Gartner, Inc. in the Visionary quadrant in its 2003 EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. Contact Center Infrastructure Magic Quadrant. "CosmoCom began with a vision," said Ari Sonesh, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. for CosmoCom, "and we very much appreciate Gartner's recognition of our success in realizing and enhancing this vision. In 1996 - the year of our founding - we patented the multimedia ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. . In 1998, we deployed the world's first contact center on-demand platform at Sonera in Finland. In 2001, our platform was packaged by our OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and partner BT Contact Central as the world's first CIRM CIRM Certified in Integrated Resource Management CIRM California Institute for Regenerative Medicine CIRM Comité International Radio-Maritime (International Radio-Medical Center) CIRM Corporate Infrastructure Resource Management system - a single package that includes the functions of both Customer Interaction Management and Customer Relationship Management," Sonesh continued. Source: Gartner, Inc. "Contact Centre Infrastructure Magic Quadrant 2003 - EMEA Region," June 2003. Terry Wright, Stephen Blood. About CosmoCom CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) platforms. CosmoCall Universe(TM) supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom's OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT PLDT Philippine Long Distance Telephone Company , Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com. About Gartner Magic Quadrant The Magic Quadrant is copyrighted July 2003 by Gartner Inc. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for the marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of the many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particularly purpose. |
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