CosmoCom Joins Veraz's VOSA Partner Program Enabling Customers To Deploy End-to-End IP Telephony Solutions; Service Providers Profit with Hosted Call Center Offerings.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--March 15, 2004 Veraz Networks, a leading global provider of carrier-grade next-generation telephony solutions, announced CosmoCom, a leading enabler of converged networks The integration of the telephone system with IP-based data networks. See softswitch. (networking) converged network - A single network that can carry voice, video and data. and next-generation applications, has joined the Veraz Open Systems Alliance (VOSA VOSA Vehicle and Operator Services Agency (UK) VOSA Vehicle & Operator Services Agency (UK Ministry for Transport) VOSA Victorian Orff Schulwerk Association ) partner program. Working together, both companies will deliver end-to-end hosted call center services to carriers and service providers. Customers will benefit with a combined, turnkey IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. service solution that reduces capital overhead and lowers operational costs by delivering easier billing options and reduced resources for managing technical issues. The interoperability of the Veraz and CosmoCom products enables customers to install end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for fast and easy deployment of new enhanced IP services. The turnkey IP telephony solution includes the Veraz ControlSwitch and I-Gate media gateways interoperating with CosmoCom's CosmoCall Universe contact center platform. Carrier customers that choose the Veraz softswitch/media gateway solution with C7/SS7 PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. connectivity and the Cosmocom call center platform can offer this application very cost effectively. The standard protocols used for the interoperability of both company's products are SIP (Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. ) and H.323. The Veraz ControlSwitch, the distributed softswitch platform, provides a carrier-class solution for next-generation packet telephony Synonymous with IP telephony and voice over IP (VoIP), in which a digital voice stream is broken up into small chunks (packets) and transmitted over a packet-switched network. See IP telephony and packet switching. services to global service providers. The ControlSwitch with Veraz's Services Framework enables service providers to develop and deploy new revenue-generating services faster than ever before - up to 90% more efficiently. Based on open and interoperable components, on-the-fly programmability and industry leading metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. for voice quality and bandwidth efficiency The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. , Veraz's I-Gate 4000 line of award-winning, high-density media gateways delivers true wireline or wireless voice quality for packet telephony. CosmoCom's CosmoCall Universe provides next generation capabilities for mission critical contact center applications. Additionally, the carrier-class platform has been carefully designed to enable service providers to offer a completely hosted contact center service from their network. By offering a completely hosted solution, service providers can market 'Contact Center on Demand' to their client base, allowing customers to pay only for the contact center services that they use on a month-to-month basis, rather than invest in their own expensive infrastructure. "Working with Veraz, we can offer service providers a solution that will be easy for them to deploy and maintain for their customers while providing them with a competitive edge that will help to generate revenue faster and retain customers," said Erik Laurence, VP Product Management and Business Development at CosmoCom. "Customers are searching for best-of-breed, turnkey solutions that offer ease and speed of deployment. Joining Veraz's VOSA partner program complements our offerings perfectly to deliver a winning end-to-end packet telephony solution." Veraz developed the VOSA partnership program so that carriers can reap the competitive benefits promised by packet-based networks, such as the ability to offer enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; and applications from multiple vendors with one comprehensive end-to-end solution. "With the Veraz VOSA partnership program, we can service our customers with an end-to-end solution that is already interoperable and flexible to meet their demanding and growing needs that will also provide a steady stream of revenues and a competitive edge," said R. Paul Singh, VP, Business Development, Veraz Networks. "Working with partners like CosmoCom enables us to provide profitable solutions like hosted call center applications that allow carriers to focus on garnering new customers and reaching profitability rather than how to deploy new services." www.cosmocom.com. www.veraznetworks.com |
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