CosmoCom Introduces SIP-Enabled Contact Center Solution at Windows XP Launch Event in NYC.Business & High Tech Editors MELVILLE, N.Y.--(BUSINESS WIRE)--November 15, 2001 Service Providers Can Now Deploy Hosted Contact Center Solutions Taking Full Advantage of SIP and Windows XP The previous client version of Windows. XP was a major upgrade to the client version of Windows 2000 with numerous changes to the user interface. XP improved support for gaming, digital photography, instant messaging, wireless networking and sharing connections to the Internet. Technology CosmoCom showed off its IETF See Internet Engineering Task Force. IETF - Internet Engineering Task Force standard Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP)-enhanced contact center solution, CosmoCall UniverseTM, at the Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. XP product launch event in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of City' s Times Square recently. The incorporation of SIP and use of Windows XP real time communications Instantaneous transmission. There is little or no network latency when transmitting in real time. See real time. (RTC See real time clock. ) platform technology in the CosmoCall Universe platform not only provides for speedier call connections and easier application building, but also results in audio that rivals and, in some cases, exceeds toll quality. CosmoCom's SIP-enabled contact center will enable service providers to bring the benefits of VoIP technology and multi-channel IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. to the existing base of traditional telephone call centers. CosmoCom's support of multi-tenancy in a single high capacity, high availability platform enables the service provider to extend these capabilities to legacy call centers on a network-hosted basis. RTC technology enhances the ability of the PC to serve as an alternative to the traditional telephone. As a long-standing champion of the single-appliance, PC-only desktop for its contact center agents, CosmoCom welcomes the inclusion of the RTC platform services in the Windows XP operating system and is well positioned to make good use of it. The support of SIP, fast becoming the protocol of choice for VoIP communications, also enables CosmoCall Universe to directly interconnect with SIP-enabled networks and devices. SIP will be generally available with CosmoCall Universe by year-end. "CosmoCall Universe agents have been effectively handling telephone calls via their PC-only desktops without traditional telephones for several years now," states Steve Dellutri, Chief Technology Officer for CosmoCom. "The enhancements that come with Windows XP's RTC platform will increase the rate of adoption for this single-appliance approach." "With its ease of use, voice quality and standards-based approach, Windows XP makes it possible for people to conveniently use their computers for real time voice and video communications," said John Frederiksen, general manager of Windows XP at Microsoft Corp. "We expect PC users to increasingly demand the same kind of live, real time voice interaction from their favorite websites, as they enjoy using Windows XP to interact with their friends and colleagues. Contact center solutions such as the one CosmoCom has developed will address an important customer need." About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall UniverseTM, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer interactions via telephone and Internet, live and message-based, fixed and wireless - in a single high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit . To experience a live CosmoCall now, please click on . All product and company names herein may be trademarks of their registered owners. |
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