CosmoCom Honored with Innovation Award from TMC Labs and Customer Inter@ction Solutions Magazine.Business Editors/High-Tech Writers MELVILLE, N.Y.--(BUSINESS WIRE)--Sept. 23, 2002 CosmoCom, Inc., a leading provider of IP(Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. )-based contact center solutions, has received an 'Innovation Award' from TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs and Customer Inter@ction Solutions magazine for its all-IP contact center platform, CosmoCall Universe. This is the latest in a series of awards honoring CosmoCall Universe this year, including three 'Product of the Year' distinctions. "Without a doubt, CosmoCom's winning solution is one of our most innovative. By enabling a hosted service, service providers and carriers can offer their customers access to the latest call center technologies while minimizing their capital investment and IT/telephony-integration complexities," wrote Tom Keating For the football player of the same name see Tom Keating (American football). Tom Keating (March 1 1917 - February 12 1984) was an art restorer and famous art forger who claimed to have forged more than 2,000 paintings by over 100 different artists. , Vice President, Chief Technology Officer and Executive Technology Editor, TMC in his review of the award winners. "In a nutshell, CosmoCom's unique IP architecture provides superb scalability, flexibility and redundancy that allows service providers and telcos to offer customers a complete hosted call center platform." CosmoCall Universe is an all-IP contact center platform that connects an organization with its client base through rich multimedia, multi-channel options, including telephone, voice and video over IP, keyboard chat, SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. (Interactive Voice Response), email, voicemail and fax. The platform is optimized for service providers to enable delivery of high-value contact center services on a hosted basis. Hosted contact center solutions are in growing demand and help service providers reach mid-tier customers as well as larger enterprises. "CosmoCall Universe continues to gain recognition as the leading all-IP contact center platform, providing the most robust and feature-rich solution to service providers," said Steve Dellutri, Chief Technology Officer, CosmoCom. "This Innovation Award from TMC Labs and Customer Inter@ction Solutions magazine is further validation of the benefits CosmoCom delivers with CosmoCall Universe." About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), is a carrier-class system providing true next-generation capabilities for mission-critical contact center applications. CosmoCall Universe supports multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer interactions via telephone and Internet, live and message-based, fixed and wireless -- in one high-capacity, high-availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com. CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners. |
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