CosmoCom Expands Global Reach with South African Partner Intelleca; Voice Platform Leader to Resell Contact Center On-Demand(TM).MELVILLE, N.Y. -- CosmoCom, The Contact Center On-Demand(TM) Company, has further broadened its global horizons, announcing today the appointment of Intelleca as its Master Value Added Reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). (VAR) in South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. . Intelleca provides products and services that support innovative business solutions in healthcare, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , decision support, and telecom applications, and is South Africa's dominant provider of Telco-Grade Speech Platform Solutions using standards such as VoiceXML and incorporating state-of-the-art Automatic Speech Recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) and Text to Speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) capabilities. Intelleca's customers include banks, healthcare providers, transport providers, media companies, government, and telcos. Many Intelleca installations are closely associated with contact centers, so CosmoCom's universal access, all-IP contact center platform gives Intelleca a logical extension to its technology portfolio, one that fits well with CosmoCom's recent enhancements in ASR and TTS integration in Version 4.5. "Intelleca is delighted to be representing CosmoCom in the South African market," said Mike Renzon, MD of Intelleca. "After extensive research, Intelleca identified CosmoCom as the world leader in telco-grade VoIP managed contact center technology and the partner best suited to address the call center market in South Africa. With a relatively small incremental effort on our part, their product line will allow us to cover a broad range of new opportunities with our current organization. Their support has been outstanding, and we expect to announce our first major deal very soon. CosmoCom's technology and Intelleca's market strength will fundamentally change the dynamics of the contact center provisioning industry in South Africa." "CosmoCom sees Intelleca as an ideal channel partner," said Ari Sonesh, CosmoCom's Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Our technology is complementary to their current product line, and their current market presence will expose them to many relevant opportunities. Intelleca also understands our business model, which includes both traditional premise-based customers, and platforms hosted by service providers offering Contact Center On-Demand. Intelleca already has service providers, including telcos, using their Speech Platforms for hosted services, and hosted contact center is the inevitable next step." About CosmoCom CosmoCom(TM), The Contact Center On-Demand(TM) Company, empowers organizations to achieve higher levels of customer service while reducing costs, by supporting their enterprise-wide contact center needs from one all-IP, virtual contact center platform, self-hosted or hosted by a network service provider. Its flagship product, CosmoCall Universe(TM), is the multi-tenant hosting platform of choice for top tier network service providers worldwide, and is fast becoming a favorite for their own customer care as well. The platform unifies all communication channels, including telephone, videophone (1) (VideoPhone) A line of videophones (definition #1 below) from AT&T that were introduced in the early 1990s and later pulled off the market due to poor sales. The first models came with a price tag above $1,000, and a pair were needed. See Picturephone. , email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), interactive voice and video response (IVVR IVVR Interactive Voice & Video Response ), computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. About Intelleca Headquartered in Johannesburg/South Africa, Intelleca is an entrepreneurial company providing a unique array of products and services to support innovative business solutions. Intelleca has emerged as South Africa's leading provider of Telco-grade voice solutions by focusing on advances in telephony and Internet convergence. These advances now make it possible to drive sophisticated telephone and Contact Centre solutions using standards such as VoiceXML and VoIP. Coupled with automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (voice biometrics) technologies these solutions offer unprecedented levels of customer service. To this extent, Intelleca has placed a strong emphasis on securing distribution agreements with leading international suppliers and building a strong local network of speech scientists, linguists, academics, content partners, and telephony partners. For more information, please visit www.intelleca.co.za. |
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