CosmoCom Debuts CosmoPhone 2000 Component of CosmoCall Universe; New Software Enhances Use of PC for Voice and Video Communication.Business Editors MELVILLE, N.Y.--(BUSINESS WIRE)--Oct. 30, 2000 CosmoCom, Inc. announced today the general availability of CosmoPhone 2000, a significant software enhancement for CosmoCall Universe, its leading IP contact center platform. CosmoPhone 2000 is a central component of the CosmoCall agent software that provides an integrated IP-based voice and video capability. The use of the PC as a single appliance for information and communication has been a hallmark of CosmoCall from the beginning. CosmoPhone 2000 brings the quality and ease-of-use of the one-appliance, one-connection, solution to a new level. This approach is especially beneficial to CosmoCom's ASP customers because it makes agents completely location independent and supports the fully distributed Fully distributed A new stock issue that has been completely resold to the investing public and is no longer held by dealers. fully distributed Of or relating to a new issue of securities that has been sold out. call center model ASPs require. CosmoPhone 2000 integrates seamlessly into the agent Graphical User Interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to (GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. ), enhancing voice quality on the agent desktop for both telephone and PC-to-PC Internet calls. The result is a significant improvement in both agent productivity and overall ease-of-use for voice/video services in both Internet and telephone interactions. CosmoPhone 2000 conforms to the H.323 protocol, the standard addressing video communication on Local Area Networks, making it compatible with other industry standard H.323 devices and software. Ken Landoline, Vice President and Director of Telecommunications Research at the Robert Frances Group, says, "Because this unified architecture is built from the ground up, there are no point solutions to integrate. Pure IP architecture means one connection to all contacts -- telephone, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , voice and fax messages, chat and e-mail, VoIP, and video -- can be fully installed in your call center from day one. With this latest enhancement to CosmoCall Universe, the notion of contact center agents handling voice and video calls over a pure IP network is no longer futuristic fu·tur·is·tic adj. 1. Of or relating to the future. 2. a. Of, characterized by, or expressing a vision of the future: futuristic decor. b. -- it's happening today." About CosmoCall Universe CosmoCom's eCustomer communication platform, CosmoCall Universe, connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. operation, and global distribution. The award-winning system surpasses all existing call center technologies in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers. About CosmoCom, Inc. CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. IP-ACD market - twice the market share of its nearest competitor - according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a Spring 2000 report by international marketing consultants Frost & Sullivan. |
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