CosmoCom Completes Interoperability Testing with Sylantro.Partnership Strengthens Unified Customer Communications Capabilities MELVILLE, N.Y. -- CosmoCom, the global leader in Unified Customer Communications, today announced it had successfully completed interoperability testing between its CosmoCall Universe all-IP contact center software platform and the Sylantro Synergy Application Feature Server. This will enable hosted service providers to offer a comprehensive set of managed telephony services to their business customers. Interoperability between CosmoCom and Sylantro means service providers can provide a wider array of hosted communication services to their enterprise customers. Customers have no need for the capital investment or overhead of premises-based PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). or contact center systems, and they can implement unified customer communications systems that best meet the needs of their businesses. Business end users can deploy a single device, such as a SIP-enabled IP telephone, to serve for both PBX extensions and call center agents. Calls can be seamlessly transferred among call center agents and other staff members. Additionally, CosmoCom's advanced IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. capabilities can provide automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. services and other applications not related to the contact center. "The successful integration of both platforms enables hosted service providers to offer a full range of managed telephony services to their business customers," said Ari Sonesh, CosmoCom CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Enterprises are expecting more from their service providers as they realize how an IP-based contact center platform like CosmoCall Universe can help them unify and consolidate their customer communications. Partnering with Sylantro will help our service providers meet those rising expectations." "Many businesses do not have the means or budget to introduce advanced contact center capabilities," said Frank Salm, vice president of marketing, Sylantro Systems. "The power of hosted voice services is that businesses have full control of the services, but do not need to maintain their own equipment. The CosmoCom/Sylantro relationship allows service providers to extend the richness of the hosted offer while continuing to minimize capital investments." About Sylantro Systems Corp. Sylantro Systems provides the premier software platform for business, consumer, and mobile hosted VoIP solutions. Sylantro allows network operators to rapidly deliver high value, high margin managed telephony services without the cost and complexity of today's in house PBX and key systems, giving users new flexibility in their communication services. Sylantro customers include AT&T, Bandwidth.com, China Netcom China Netcom, full name China Netcom Group Corporation (Hong Kong) Limited, abbreviated CNC, was originally formed in August 1999 by the People's Republic of China government to enable inward investments to build high speed Internet communications in the country. , China Unicom China Unicom, full name China United Telecommunications Corporation, 中国联通, HKSE: 0762 NYSE: CHU, is a telecommunication operator in the People's Republic of China. 52. , Covad, KT, StarHub, SunRocket, and Swisscom. Sylantro is headquartered in Campbell, Calif. For more information, please visit the Sylantro website: www.sylantro.com. About CosmoCom CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD CCOD Contact Center On-Demand CCOD Current Contents on Diskette CCOD Call Center Operations Department CCOD Cape Cods Other Dog (Cape Cod, MA clothing company) ) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , VSNL VSNL Videsh Sanchar Nigam Limited (India) , PLDT PLDT Philippine Long Distance Telephone Company , Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. * Sylantro is a registered trademark of Sylantro Systems Corporation. All rights reserved. All other products and brands mentioned are trademarks and/or service marks of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion