CosmoCom Announces Support of Siebel 7.Business Editors CHICAGO--(BUSINESS WIRE)--October 1, 2001 CosmoCom, the leading provider of IP-based contact center infrastructure to service providers, today announced its support for Seibel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Inc., (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software. CosmoCom will submit the integration of its leading all-IP contact center solution CosmoCall Universe(TM), for validation with Siebel 7 within 90 days of general availability, providing organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. Siebel Systems enables software vendors to easily integrate through its open, extensible, advanced Smart Web Architecture. Seibel 7 extends the reach and functionality of Seibel Systems' industry-leading suite of integrated, mulitchannel eBusiness applications, enabling organizations to translate strategy into front-line action by effectively aligning and rapidly mobilizing channels, employees and partners. Siebel 7 is the only solution that allows organizations to manage, synchronize and coordinate all customer touch points across the web, call center, field sales and service personnel, and partner channels. CosmoCall Universe is the complete call center solution which, when integrated with Siebel 7, provides a total customer interaction experience. The integration will be in the framework of CosmoConnector, CosmoCom's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. integration enabler, and will include customer-agent communication through all forms of contact media and provide customer service representatives with a unified desktop with all customer data and history. The integration of CosmoCall Universe and Siebel 7 makes this customer interaction process seamless to both customers and agents. "Businesses will benefit from the complete and comprehensive eBusiness solution delivered through the integration of CosmoCall Universe and Siebel 7," said Ari Sonesh, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CosmoCom. "The overall multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness solution will enable our customers to reduce the costs of acquiring, servicing and supporting their customers while running a complete state-of-the-art contact center." CosmoCall Universe is a new generation call center technology that connects businesses and their customers worldwide in multimedia, multi-channel call centers that include telephone, voice and video over the Internet, keyboard chat, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , e-mail, voice mail, and fax. CosmoCom's totally IP-based call center software allows customer service representatives to be located anywhere, and supports high capacity and high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. for the mission critical applications of service providers and large-scale businesses. "CosmoCom's CosmoCall Universe Platform is a key complement to Siebel eBusiness Applications in Multimedia IP-based Call Centers," said Mercedes Ellison, Vice President of Alliances at Siebel Systems, Inc. "CosmoCall Universe offers a complete Web and telephone-based multimedia contact center and relationship management system that relies solely on software and IP-ACD (automatic call distributor) technology. By leveraging the CosmoCall Universe Platform, our joint customers can be freed from the costly circuit-switched telephone equipment (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) or computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) middleware typical of most call center technology." About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. |
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