CosmoCall Universe Version 6 Debuts.CosmoCom Offers the Most Far Reaching Update in its History, Enables Enterprise-Wide Unified Customer Communications MELVILLE, N.Y. -- CosmoCom announced today the availability of Version 6 of CosmoCall Universe[TM] (CCU CCU abbr. 1. coronary care unit 2. critical care unit CCU critical care unit. CCU Critical care unit, see there ). The new software release is the most far reaching and significant set of enhancements and additions to the vendor's unified IP contact center suite in its history. Like all of its software releases, Version 6 is available without charge to CosmoCom customers under the vendor's Software Assurance Program for all existing software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. . Version 6 also includes new, optional capabilities that are available to customers as new licenses. A live demo of the new version is available to qualified prospects on request at www.cosmocom.com/to/v6demo. The industry-leading innovations and advancements encompassed in CCU Version 6 offer CosmoCom customers significant capabilities and business benefits in each of the following areas: * Unified Customer Communications * Contact Center Mobility * Real Time Reporting and Analytics * Virtual Outbound Calling * Screen Recording and Multimedia Call Recording * Integration with Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook "The phrase that CosmoCom introduced in the year 2000 - Unified Customer Communications - is the most concise way to describe Version 6," said Ari Sonesh, CosmoCom's Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The capabilities of CosmoCall Universe now reach far beyond the walls of the traditional contact center to include all customer communication in the enterprise. Unity, which has been the hallmark of our product from the beginning, runs through our entire offering. CosmoCom is proud to introduce such a significant and comprehensive set of enhancements now, and expects, with the help of these innovations, to emerge from this time of economic challenge as one of the strongest participants in the contact center industry." About CosmoCom CosmoCom[TM], the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore on·shore adj. 1. Moving or directed toward the shore: an onshore wind. 2. Located on the shore: an onshore beacon; an onshore patrol. adv. , offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , Orange Business Services Orange Business Services (formerly Equant) is a subsidiary of France Télécom and provides network and information technology business services in over 220 countries and territories. , Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , Tata, PLDT PLDT Philippine Long Distance Telephone Company , Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com. All product or service names mentioned herein are the trademarks of their respective owners. Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=5918481&lang=en |
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