CosmoCall Universe Earns Product of the Year Award from Internet Telephony Magazine.Business & High-Tech Editors MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 9, 2002 CosmoCom, the leading provider of new generation universal access contact center platforms, today announced that for the third straight year its leading all-IP, unified multi-channel contact center solution, CosmoCall Universe, has been named Product of the Year in the category of "Customer Interaction Solutions" by Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Magazine. "CosmoCom is a clear leader in the customer interface sector of the IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. industry," said Rich Tehrani, president of TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center and group editor-in-chief of Internet Telephony. "We're proud to recognize their hard work and innovation with a Product of the Year Award for 2001." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Internet Telephony editorial director Greg Galitzine, CosmoCall Universe was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. "We have worked very hard to establish CosmoCall Universe as the leading unified contact center service application for service providers, and have created a new and exciting delivery model for the industry," said Ari Sonesh, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CosmoCom. "Having CosmoCall Universe selected as Internet Telephony's Product of the Year is extremely rewarding." About CosmoCom CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. To experience a live CosmoCall now, please click on www.cosmocom.com/demo.htm. |
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