CosmoCall Universe 4.5 Honored by Three Top Industry Magazines; Named Product of the Year by Call Center, Internet Telephony, and Customer Inter@ction Solutions.MELVILLE, N.Y. -- CosmoCom, the Contact Center On-Demand specialist, has been recognized by the three leading industry publications for excellence in developing the latest version of its CosmoCall Universe 4.5 contact center platform. Call Center, Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , and Customer Inter@ction Solutions each awarded a "Product of the Year" title to CosmoCom's flagship software platform. Editors and judges were impressed with the platform's ability to provide valuable features and benefits to enterprise and service provider users that improve customer service, while reducing the costs associated with operating a contact center. "We appreciate the recognition from these three prestigious magazines for our latest enhancements of the CosmoCall Universe platform," said CosmoCom CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Ari Sonesh. "CosmoCom is focused on providing a platform that supports multi-tenancy with tenant self-administration. This makes it the ideal solution for service providers offering contact center as a hosted service, and for self-hosting enterprises with multiple internal contact center applications, such as customer contact centers, technical help desks and employee benefit hotlines." The editors of Call Center magazine pointed out that, "With more IP routing tools taking on greater responsibility beyond simply directing calls to call center agents, it's understandable why we're impressed with the latest version of CosmoCom's CosmoCall Universe, otherwise known as CCU CCU abbr. 1. coronary care unit 2. critical care unit CCU critical care unit. CCU Critical care unit, see there 4.5." Internet Telephony magazine Group Publisher and Editor-in-Chief, Rich Tehrani, said, "Each year Internet Telephony magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. CosmoCom has demonstrated to the editors of Internet Telephony that its products or services are committed to quality and innovation while addressing the real needs in the marketplace." Customer Inter@ction Solutions Magazine, in awarding CosmoCom for the fourth consecutive year, noted that CosmoCom had, "gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for (its customers)." The Product of the Year Award winners were highlighted in the March 2006 issue of Call Center magazine and the January and February 2006 issues of Internet Telephony and Customer Inter@ction Solutions magazines. About CosmoCom CosmoCom(TM), The Contact Center On-Demand(TM) specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone (1) (VideoPhone) A line of videophones (definition #1 below) from AT&T that were introduced in the early 1990s and later pulled off the market due to poor sales. The first models came with a price tag above $1,000, and a pair were needed. See Picturephone. , email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), interactive voice and video response (IVVR IVVR Interactive Voice & Video Response ), computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com. |
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