Corsair's PhoneCheck to Spot Wireless Phone Performance for Los Angeles Cellular Telephone Company.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--July 7, 1998-- Wireless Performance Monitor Helps Reduce Churn Caused by Poor Phone Call Quality Corsair corsair: see Barbary States; piracy. Communications, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CAIR CAIR Council on American-Islamic Relations CAIR Clean Air Interstate Rule (EPA) CAIR Center for AIDS Intervention Research CAIR Changing Attitudes in Recovery CAIR California Association for Institutional Research ) announced today an agreement to supply its innovative PhoneCheck(TM) wireless performance monitor to Cerritos, California-based Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. Cellular Telephone Company. PhoneCheck, a software application on Corsair's PhonePrint(R) fraud prevention system platform, is a centralized monitoring system that identifies poorly performing phones and their subscribers, who may be at risk of churn. L.A. Cellular is adopting the system after a successful trial in the Los Angeles metropolitan area. The carrier is the first to implement PhoneCheck. "PhoneCheck is unique in that it allows us to see into the side of our network that we have little control over -- our subscribers' phones," said Steve Fowler Steve Fowler is currently group editor of What Car? which includes the magazines What Car?, What Car? New Car Guide, What Car? Price Guide and the website whatcar.com. , vice president of customer care. PhoneCheck allows wireless service providers to determine the health of their customer's cellular telephones, based on the quality of their transmitted signals. The carrier can then contact the affected customers and take the appropriate action to remedy the problem, usually before a customer has the chance to complain. The application also enables customer service representatives to consult PhoneCheck information quickly as they answer customer-initiated calls. During the trial, L.A. Cellular used PhoneCheck to identify and contact a test segment of over 1,000 subscribers at risk of churn because of poor quality phones. After six months of post-trial monitoring, L.A. Cellular has continued to observe significant churn reduction in this contact group as compared to a control group. The trial also produced a significant reduction in incoming complaint calls to customer care by proactively correcting issues with poor quality phones before subscribers called to report an issue. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Julius Fuller, customer retention supervisor for L.A. Cellular, subscriber reaction to the initial PhoneCheck trial has been dramatic. "Subscribers are frankly amazed by the fact that we can reach out to them like this. PhoneCheck is proving to be successful not only in reducing churn, but also in helping us build customer loyalty," Fuller said. Corsair's vice president of marketing, David Thompson There are several men named David Thompson:
In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. innovative ways to enhance their customers' service and hold onto valuable subscribers," he said. Headquartered in Southern California Southern California, also colloquially known as SoCal, is the southern portion of the U.S. state of California. Centered on the cities of Los Angeles and San Diego, Southern California is home to nearly 24 million people and is the nation's second most populated region, , L.A. Cellular is a California general partnership of AT&T Wireless Services Inc., the nation's leading cellular entity, and BellSouth Cellular Corporation, an international telecommunications company See telecom company. with 100 years of Bell System tradition. Visit L.A. Cellular on the World Wide Web at www.lacellular.com. Corsair is a leading provider of system solutions for the wireless industry. The company's products include systems for fraud prevention; comprehensive billing, provisioning, and customer care; prepaid wireless service; performance monitoring; switch data mediation; and wireless location. This press release may contain forward-looking statements that involve risks and uncertainties. Actual results may differ materially because of various risks, including risks associated with product sales and installation, demand for Corsair's products and services, continued growth of the wireless telecommunications industry, and other risks associated with Corsair's business. For an expanded discussion on such risks, please see the documents filed by Corsair Communications with the U.S. Securities and Exchange Commission.
CONTACT: Corsair Communications
Bill Taliaferro, 650/842-3263
wrt@corsair.com
www.corsair.com
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