Corporations Adopt SpeechWorks' SpeechSite for Fast, Friendly Call Routing.Business/Technology Editors BOSTON, Mass--(BUSINESS WIRE)--May 7, 2001 SpeechWorks International, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : SPWX SPWX Speechworks (stock symbol) ), a leader in the speech technology industry, today announced new SpeechSite(TM) customers in the retail, telecommunications and legal sectors. SpeechSite enables corporations to greet callers, route calls and respond to common inquiries 24-hours a day, seven days a week. Illustrative new customers include Ralston Purina Company (NYSE NYSE See: New York Stock Exchange : RAL 1. RAL - Rutherford Appleton Laboratory (UK). 2. RAL - An expert system. ), a leading producer of pet foods; Wilson Sonsini Goodrich & Rosati (WSGR WSGR Wilson, Sonsini, Goodrich and Rosati (Palo Alto, CA law firm) WSGR Water Gas Shift Reaction ), a national technology law firm; and XO Communications XO Communications is a United States telecommunications firm and one of the largest Competitive Local Exchange Carrier (CLEC) in the country. It is owned by XO Holdings, Inc OTCBB: XOHO. (Nasdaq: XOXO XOXO Hugs and Kisses XOXO Extensible Open Xhtml Outlines XOXO XO Communications, Inc. (former stock symbol) ), one of the world's fastest growing providers of broadband communications services. When people call these companies, they will be greeted by a friendly, speech-enabled auto attendant that understands their spoken requests and immediately directs calls. "Adopting a speech system was a natural step for us in our customer service efforts," said Phillip Hoare, vice president and CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of Wilson Sonsini Goodrich & Rosati. "Gone are the days of `dial by last name or extension.' SpeechSite makes it much more convenient to contact employees, just by saying their name." "We are pleased that companies from a variety of business sectors are leveraging SpeechSite as an important way to enhance customer service and provide immediate information," said Steve Chambers, vice president of marketing at SpeechWorks. "SpeechSite provides a very cost-effective and friendlier alternative to touchtone phone attendant systems." SpeechSite runs on a hardware platform from SpeechWorks' partner Dialogic, an Intel Company. Companies interested in adopting SpeechSite should call SpeechWorks at 617.428.4444 and say, "sales." About SpeechWorks International, Inc. Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of e-business, SpeechWorks speech recognition solutions, including the revolutionary SpeechSite(TM) product, Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (TM) text-to-speech engine and SpeechSecure(TM) authentication module, let customers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime. SpeechWorks customers include some of the world's most sophisticated customer service innovators such as America Online, FedEx and Microsoft. The Company offers the SpeechWorks Here(TM) Guarantee, the industry's only program that includes a money-back guarantee. SpeechWorks strategic partners include leading corporations such as AT&T, Avaya, Dialogic, an Intel company, InterVoice-Brite, NetByTel and Net2Phone. SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world. For additional information, call 617.428.4444 or visit http://www.speechworks.com . SpeechWorks, Speechify, SpeechSecure, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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