Corporate Profile for Primus, dated Dec. 6.--(BUSINESS WIRE)--The following Corporate Profile is available for inclusion in your files. News releases for this client are distributed by Business Wire and also become part of the leading databases and information services See Information Systems. . These include Dow Jones Dow Jones the best known of several U.S. indexes of movements in price on Wall Street. [Am. Hist.: Payton, 202] See : Finance News/Retrieval, Bloomberg Financial Markets, Reuter Company Newsyear, Reuter Business Briefing, DataTimes, Nexis, Dialog, NewsNet, America OnLine See AOL. , CompuServe, Delphi, Individual's HeadsUp and First!, Desktop Data's NewsEdge, UMI UMI University Microfilms International UMI United States Minor Outlying Islands (ISO Country code) UMI University of Miami UMI Universal Management Infrastructure (IBM) Data Courier A monospaced typeface originating from the typewriter that is commonly used for letters. It is still considered by many to be the "appropriate" typeface for business correspondence. , NewsBank, Information Access Company, Prodigy An online information service that provides access to the Internet, e-mail and a variety of databases. Launched in 1988, Prodigy was the first consumer-oriented online service in the U.S. , Comtex, and many others. -0-
Published Date: Dec. 6, 1996
Company Name: Primus
Address: 1601-5th Ave., Suite 1900
Seattle, WA 98101
Main Telephone
Number: 206/292-1000
Chief Executive
Officer: Steven Sperry
Public Relations
Contact: Jene Leiner
URL Address: www.primus.com
Industry: customer support software
PRIMUS http://www.primus.com Company description: Primus(TM) develops and markets problem resolution software and services that enable support organizations to enhance customer satisfaction. Primus' SolutionBuilder(R) is problem resolution software that improves customer satisfaction by making it easy for technical support analysts to capture and share knowledge. SolutionPublisher(TM) is Web-based problem resolution software that eliminates support calls by enabling customers to quickly and easily solve problems themselves. Primus' products significantly reduce support costs by capturing solutions so the same problems do no have to be solved repeatedly. SolutionBuilder and SolutionPublisher are the only products specifically designed to enable the Solution-Centered Support model, a powerful new strategy developed by the Customer Support Consortium. The consortium is an industry alliance of more than 60 leading technology companies dedicated to developing new business models and standards for transforming customer support into a strategic asset. Primus, a Seattle-based company with 80 employees, is venture financed. The company has offices in Boston, Chicago, Dallas, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden and Washington D.C. Primus KK, a joint venture with Trans Cosmos cosmos (kŏz`məs), any plant of the tropical American genus Cosmos of the family Asteraceae (aster family). C. bipinnatus, Inc. markets and sells SolutionBuilder in Japan. Primus was founded in 1987 and is privately held. CONTACT: Primus |
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