Corporate Profile for Eyretel, dated Jan. 25, 2002.

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Published Date:   Jan. 25, 2002

Company Name:     Eyretel

Address:          Level 14, 6-10 O'Connell Street
                  Sydney, NSW 2000
                  Australia

Main Telephone
 Number:          [phone]

Internet Home
 Page Address
  (URL)           www.eyretel.com

Chief Executive
 Officer:         Nigel Hewett

Chief Financial
 Officer:         Simon MacFarlane

Investor Relations
 Contact:         Angela Peters
 Business number: [phone]
 E-mail address:  [e-mail]

Public Relations
 Contact:         Angela Peters
 Business number: [phone]
 E-mail address:  [e-mail]

Industry:         Manufacturing, Hi-Tech

Trading Symbol/
 Exchange:        EYR.L

Company Description: Eyretel (EYR.L) is a global provider of voice and data recording and analysis solutions for contact centres. Its comprehensive suite of recording, quality monitoring, analysis products and services both support and enhance the customer experience management (CEM) activities in contact centres. Eyretel develops, supplies, and integrates software and hardware systems that allow the complete recording and analysis of all electronic customer communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity in both traditional and IP environments. Headquartered in Leatherhead in the UK, Eyretel also has offices in the United States, mainland Europe, Hong Kong, Japan, Malaysia, Singapore, Shanghai, Australia and Brazil. Eyretel's worldwide clients include The Regence Group, Canon ITS, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, and Flightbookers.

Wednesday 14 November 2001

Eyretel plc

Interim results for the six months ended 30 September 2001

Continued strong growth with profitability ahead of plan

Eyretel plc ("Eyretel"), a leading provider of multimedia recording and analysis solutions for the CRM (Customer Relationship Management) market, today announced it has achieved profitability ahead of schedule in its interim results for the six months to 30 September 2001.

The Group develops products and provides services that allow the recording, rapid retrieval and analysis of customer interactions, allowing corporate clients to extract real added value from their contact centres.

Highlights

-- Turnover up (pound)28% to (pound)24.2m (2000: (pound)18.9m)

-- PBT of (pound)0.1m, achieving profitability ahead of schedule (2000: loss of
(pound)2.5m)

-- Gross margin grew to 60% (2000: 54%)

-- 76% of business from call centres

-- Global business with over 50% of revenues from outside Europe

-- Americas revenues up 74% with 51% growth in North America

-- Increased revenues from Professional Services at 27% (2000: 22%)

-- Net cash of (pound)30.6m

Nick Discombe, Chief Executive of Eyretel plc, said:

"We have delivered a robust performance, meeting and beating our own expectations and, importantly, achieving profitability ahead of schedule. The strength of our global coverage and the increasing demand for our products and services are due to our technological leadership in recording, analytics and IP telephony. This, combined with the rapid return on investment that our solutions help our customers achieve, show that we can deliver growth in the most demanding of markets and toughest of business environments.

"The actions we have taken to improve the Group's gross margins and manage costs have yielded positive results from which we expect to continue to reap rewards. We are pleased that the half year puts us firmly on track to achieve our year's objectives and to build for the future on our encouraging sales pipeline and prospects."