Corporate Profile for DALBAR, Inc., dated February 28, 2003.Business Editors --(BUSINESS WIRE) The following Corporate Profile is available for inclusion in your files. News releases for this client are distributed by Business Wire and also become part of the leading databases and online services, including all of the leading Internet-based services.
Published Date: February 28, 2003
Company Name: DALBAR Inc.
Address: 600 Atlantic Ave.
Boston MA 02210
Main Telephone
Number: 1-800-296-7056
Internet Home
Page Address
(URL) www.dalbar.com
Chief Executive
Officer: Louis S. Harvey
Chief Financial
Officer: Chris Fisler
Investor Relations
E-mail address: info@dalbar.com
Industry: Financial Services
Company Description: DALBAR, INC inc - /ink/ increment, i.e. increase by one. Especially used by assembly programmers, as many assembly languages have an "inc" mnemonic. Antonym: dec. . Celebrating its 25th anniversary in 2001, DALBAR, Inc. is committed to raising the standards of excellence in the financial-services industry. Headquartered in Boston, with additional offices in Toronto, DALBAR develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, discount brokerage A discount brokerage is a business that charges clients significantly lower fees than traditional brokerages, typically offering comparatively fewer services and/or advice. , life insurance, and banking industries. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial-professional ratings. DALBAR IN THE BEGINNING In April, 1976, when DALBAR opened its doors in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. encompassed myriad Myriad is a classical Greek name for the number 104 = 10 000. In modern English the word refers to an unspecified large quantity. The term myriad is a progression in the commonly used system of describing numbers using tens and hundreds. banks, stock exchanges, brokerages, mutual fund companies, life insurance and annuity annuity: see insurance. annuity Payment made at a fixed interval. A common example is the payment received by retirees from their pension plan. There are two main classes of annuities: annuities certain and contingent annuities. firms, retirement plans, and more, and enough legislation governing gov·ern v. gov·erned, gov·ern·ing, gov·erns v.tr. 1. To make and administer the public policy and affairs of; exercise sovereign authority in. 2. all of them to make one's head spin. The Investment Company Act of 1940 was 36 years old, mutual-fund assets topped $51 billion dollars, and there were more than 8 million mutual fund accounts. So has DALBAR evolved in the past 25 years. DALBAR'S original mission was to concentrate on Consulting, Research, and Systems development for the Mutual Fund Industry. In 1979 DALBAR opened its Boston office, and consolidated its operations there in 1986. By then, mutual-fund assets had surpassed $715 billion dollars, and there were more than 46 million mutual fund accounts. THE MEASUREMENT OF SUCCESS In 1986, DALBAR introduced its new tagline, "The Measurement of Success" as it began its evolution from a private consulting, research and systems focus to developing measurement systems for intangibles, such as customer behaviors, recognizing that the Mutual Fund industry had begun its transition from a pure product focus to requiring both a product and customer orientation Customer orientation (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its internal stakeholders. . We began to see words like, 'marketing' and 'sales' creep into the jargon jargon, pejorative term applied to speech or writing that is considered meaningless, unintelligible, or ugly. In one sense the term is applied to the special language of a profession, which may be unnecessarily complicated, e.g., "medical jargon. of the burgeoning financial services industry. Also in 1986, DALBAR developed and began publishing the Mutual Fund industry's first periodicals, including The Journal of Mutual Fund Services, Mutual Fund Market News, and others. That business line remained a part of DALBAR until it was sold to Thomson Financial Thomson Financial A major provider of information, analytical tools, and consulting services to the financial community. The firm, a division of Thomson Corporation, is best known to investors for its First Call segment, which publishes consensus earnings Networks in 1998. SYNDICATED RESEARCH As the need for intangible measurements arose, DALBAR launched its first syndicated research, the Broker/Dealer Survey, and thus was born the customer-based ratings for which DALBAR has become so well known. In 1987, DALBAR pioneered the measurement of service quality using a unique system that captures the actual experience of customers. DALBAR system measures hundreds of discrete elements of customer interaction to provide ratings and rankings of service quality. In the early 1990's DALBAR continued to develop measurements for intangibles with a focus on communications. Systems were developed to evaluate the effectiveness and consistency of the high volume of written materials that passed between financial services institutions and their customers. The growing need to improve communications with financial services customers has made ratings of communications a central part of DALBAR'S business. INTANGIBLE MEASUREMENTS The 1990's also presented the opportunity for DALBAR to expand beyond mutual funds into providing intangible measurements for insurance, annuities, brokerage, and retirement plans. As traditional methods of financial-services promotion were rendered obsolete OBSOLETE. This term is applied to those laws which have lost their efficacy, without being repealed, 2. A positive statute, unrepealed, can never be repealed by non-user alone. 4 Yeates, Rep. 181; Id. 215; 1 Browne's Rep. Appx. 28; 13 Serg. & Rawle, 447. by increasing demand for complete, unbiased, and reliable financial advice, DALBAR completed research that produced the Personal Financial Advice series in 1996. It measured the level of demand for advice and determined consumer preferences, expectations, beliefs, and sources for personal financial advice. INTO THE WEB ERA In 1997, DALBAR made its first foray into Verb 1. foray into - enter someone else's territory and take spoils; "The pirates raided the coastal villages regularly" raid encroach upon, intrude on, obtrude upon, invade - to intrude upon, infringe, encroach on, violate; "This new colleague invades my Internet Services with a Mutual Fund and Variable Annuity Variable Annuity An insurance contract in which, at the end of the accumulation stage, the insurance company guarantees a minimum payment. The remaining income payments can vary depending on the performance of the managed portfolio. tracking service delivered via e-mail. Two years later, DALBAR teamed up with Microsoft to roll out TheRightAdvisor.com. The service, which is linked to Microsoft's MoneyCentral.com, is based on DALBAR'S research of the key factors that produce a successful relationship between financial professionals and clients. Later in 1999, WebMonitor, a daily review of change in functionality and content at financial-services companies Web sites, was being delivered to hundreds of customers. And, DALBAR began offering a Web site Analysis service that provides guidance to financial-services institutions in advancing the effectiveness of their Internet presence. Mutual-fund assets were now at a staggering $6.846 trillion One thousand times one billion, which is 1, followed by 12 zeros, or 10 to the 12th power. See space/time. (mathematics) trillion - In Britain, France, and Germany, 10^18 or a million cubed. In the USA and Canada, 10^12. dollars, with more than 227 million shareholder accounts. And today? The combined assets of the nation's mutual funds have reached $7.234 trillion. And DALBAR looks forward to making excellence a part of everything our clients do as we begin our second twenty-five years. |
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