Corporate Profile for Customer Support Management, dated Oct. 2, 1998.--(BUSINESS WIRE)--The following Corporate Profile is available for inclusion in your files. News releases for this client are distributed by Business Wire and also become part of the leading databases and online services, including all of the leading Internet-based services. -0-
Published Date: Oct. 2, 1998
Company Name: Customer Support Management
Address: 535 Connecticut Avenue
Norwalk, CT 06854
Main Telephone
Number: 203/857-5656
Internet Home
Page Address
(URL) www.customersupportmgmt.com
Public Relations
Contact: Joel Blattstein
Business number: 203/857-5656 x162
Industry: Publishing - Trade Magazine
Company description: Customer Support Management delivers vital information and advice to managers on customer support and service teams throughout America's largest companies. Every valuable issue provides up-to-the-minute up-to-the-min·ute adj. Constituting or including the very latest information: an up-to-the-minute news bulletin. up-to-the-minute Adjective strategic and tactical direction for professionals who serve external customers via inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound customer support and service call centers, and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" sales and marketing call centers. Plus it offers timely, expert and unbiased information for those who serve internal customers (employees) with assistance in areas such as technical operations, communications and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. . Leading authorities in the field provide how-to how-to Informal adj. Offering practical advice and detailed instruction in an activity. n. pl. how-tos Something, such as a book or learning situation, that provides practical advice and detailed instruction in an , hands-on hands-on adj. Involving active participation; applied, as opposed to theoretical: "We're involved in hands-on operations, pulling levers, pushing buttons" Arthur R. Taylor. guidance on everything from purchasing new technologies and implementing new service strategies, to completely re-engineering their organizations to deliver the highest levels of customer support and service. Readers also benefit from candid can·did adj. 1. Free from prejudice; impartial. 2. Characterized by openness and sincerity of expression; unreservedly straightforward: In private, I gave them my candid opinion. reviews of new support and service technology, roundtable discussions of hot support issues, revealing case histories and interviews with executives behind best-of-class support and service departments and companies. In addition, respected columnists provide insights on current support trends, management techniques and future directions. Cover to cover, customer support and service executives will find exactly what they need to do their jobs effectively and successfully. |
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