Corillian and Hipbone Announce Industry's First Integrated Live Online Banking Customer Interaction Solution.Business Editors/High-Tech Writers PORTLAND, Ore. & SAN CARLOS San Carlos (săn kär`lōs), residential city (1990 pop. 26,167), San Mateo co., W Calif.; inc. 1925. The chief manufactures are plastic products, hardware, and machine parts. , Calif.--(BUSINESS WIRE)--June 17, 2003 Integrated Web collaboration solution accelerates online banking adoption and cross-sell Corillian Corp. (Nasdaq:CORI), a premier provider of enterprise software and services for the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry, and Hipbone hip·bone n. Either of two large flat bones formed by the fusion of ilium, ischium, and pubis, constituting the lateral half of the pelvis and articulating with its fellow, with the sacrum, and with the femur. , Inc., the leading provider of online customer interaction solutions for financial services, today announced an agreement to provide the first-ever, fully integrated, live online customer interaction solution for the financial services industry. The new solution, Corillian LiveService, allows online banking customers to interact with customer service representatives in real-time via secure text chat, co-browsing and Internet call-back. With this announcement, Corillian becomes the first eFinance solution provider to deliver a regulatory-compliant Web collaboration service designed to drive adoption of online bill payment, improve cross-channel service capabilities and increase agent cross-sell ratios. Corillian LiveService, which combines the market-leading Corillian Voyager platform with Hipbone's Synetry suite of live customer service products, enables financial services customers using Internet banking services to interact instantly and directly with call center agents when they have a question or problem trying to transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting business online. Enabling live interaction with online customers has been proven to improve cross-sell ratios for financial products due to agents' expanded ability to assess customer needs, understand their banking behaviors and work in partnership with them online to complete a sign-up or submit an application. Internet banking services such as bill-pay, lending and cash management are ideal for Corillian LiveService to enable improved customer interaction, cross-sell and up-sell. Corillian LiveService is immediately available and can be deployed on-site at a financial institution or hosted within Corillian's data center. With over 11 million consumer and small business customers transacting on the Corillian Voyager platform, Corillian supports more than a quarter of the online banking and bill payment population of the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Corillian counts among its customers some of the largest banks and credit unions in the United States including five of the top 10 and 21 of the top 100 banks. "Corillian LiveService will be a tremendous asset for our existing and future customers as they look for ways to increase online adoption and cross-sell opportunities, while decreasing customer service costs," said Alex Hart, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Corillian. "Increasing the human interaction and ease-of-use of online financial services will drive more consumers to the online channel and allow customer service representatives to be more active in resolving concerns and selling additional products and services. Corillian LiveService, in partnership with Hipbone, is the ideal way for financial institutions to interact with their online banking customers." Hipbone designed Synetry expressly for high-end, high-touch enterprises for which superior online personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service is a strategic requirement. Built on patent-pending infrastructure designed specifically for enterprise-class, security-conscience contact centers, the Synetry platform and its associated applications are compliant with the most stringent privacy and security guidelines established by the Graham-Leach-Bliley Act. "The trend toward live customer service within financial services is clearly picking up momentum," said Anne McVey, vice president of marketing at Hipbone. "There are a myriad of opportunities every day for this technology to have a positive impact on operating margins Operating Margin A ratio used to measure a company's pricing strategy and operating efficiency. Calculated by: -- whether increasing application submission rates submission rate percentage of cows in a herd which come on heat and which are mated during a specified period, usually a month; the difference, i.e. those which come on heat and are not mated, are the deferred mating group. , improving cross-sell ratios or salvaging a relationship with a frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: profit-generating customer. Integrating our Synetry Suite of products into the industry-leading Corillian Voyager platform provides financial institutions with a first-ever, comprehensive, real-time online banking customer service solution." About Corillian Corporation Corillian is a premier provider of enterprise software and services for the financial services industry. Empowered with Corillian solutions, some of the world's most visionary financial institutions provide their customers with the tools to manage their finances more effectively. Built on the Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. 2000 Server family, .NET enterprise servers, and the .NET framework, Corillian's solutions are unmatched in reliability and performance, and successfully scale at some of the world's largest financial institutions. Corillian's proven solutions enable financial institutions to deliver innovative services enterprise-wide, across multiple delivery channels and multiple lines of business. The Corillian Voyager platform provides secure and scalable account access and transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. for a wide variety of applications built by Corillian's expert software developers, by Corillian-certified partners, and by the in-house development organizations of some of the world's best financial institutions. For more information about Corillian Corporation, visit the company's Web site at http://www.corillian.com. About Hipbone, Inc. Headquartered in San Carlos, Calif., Hipbone(R), Inc. provides live customer interaction solutions for eBusinesses in financial services and other demanding markets that have developed "trusted advisor" relationships with their customers that foster increases in sales and retention. Hipbone was founded in 1998 and has a solid reputation as the leading provider of cobrowsing and text- chat technologies for remote customer support and sales within banks, brokerage services and other financial institutions. Hipbone's customers include leading financial services and high-tech firms such as Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank, The Vanguard Group, Diversified Investment Advisors History Established as a division of the original MONY (Mutual of NY) and its predecessors, it spun off as a separate entity in the early 1990s. DIA has over 50 years of multi-product, retirement services only industry experience. , Veritas Software Veritas Software Corp. was an international software company that was founded in 1983 as Tolerant Systems, renamed Veritas Software Corp. in 1989, and merged with Symantec in 2005. It was headquartered in Mountain View, California. and NCR Corporation (company) NCR Corporation - Electronics company mainly active in the midrange server market. NCR was founded 1884 as National Cash Register Company. It joint the computer industry in th 1950s. . Hipbone is the recipient of numerous analyst and press accolades including the Crossroads 2002 and 2003 A-list Awards and Frost & Sullivan's 2001 Market Engineering Entrepreneurial Company Award for Call Centers. For more information, please visit the company's website at http://www.Hipbone.com, or contact the company at info@Hipbone.com or 866/447-2663. Note: HIPBONE and PUTTING PEOPLE BACK TOGETHER are registered trademarks of Hipbone, Inc. SYNETRY is a trademark of Hipbone, Inc. All other trademarks and registered trademarks previously cited are property of their respective owners. |
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