Corillian Delivers Next-Generation Enterprise Alert Services; Integrated Alert Services Improve Customer Service and Significantly Reduce Costs.Business Editors/High-Tech Writers PORTLAND, Ore.--(BUSINESS WIRE)--May 12, 2004 Corillian Corp. (Nasdaq:CORI), the number one provider of online banking solutions to leading financial institutions, today announced the availability of Corillian Alerts, an enterprise class notification system A modern notification system is a combination of software and hardware that provides a means of delivering a message to a set of recipients. For example, notification systems can send an e-mail when a new topic has been added to Wikipedia. . Corillian Alerts enables financial institutions to proactively deliver time-critical financial information to customers across multiple lines of business and delivery channels anytime, anywhere and through a variety of devices. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. TowerGroup, an industry-leading financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. research and consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , alerting services A service provided to notify appropriate organizations regarding aircraft in need of search and rescue aid, and assist such organizations as required. are not only imperative to providing high levels of customer service and maintaining a competitive advantage, but can provide financial institutions with significant cost savings. "Financial services institutions (FSIs) must continuously find more effective ways to transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting and communicate with clients and prospects as a means to remain competitive with other financial institutions and meet consumer expectations set by leaders in other industries," said George Tubin, a senior analyst at TowerGroup. "TowerGroup estimates that the cost of an average alert is $0.25, while the cost of an average phone session is $2.77. Offloading even a small percentage of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound service calls to outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" alerts translates into a sizable siz·a·ble also size·a·ble adj. Of considerable size; fairly large. siz  a·ble·ness n. savings, especially for larger FSIs."
With Corillian Alerts, financial institutions can deliver event-based information for activities such as low balances, new deposits, bill payment arrivals and deliveries, as well as scheduled electronic statements and service announcements. Depending on the most convenient method, a notification can be sent to customers via a variety of devices. The solution includes an opt-in user experience for selection of notifications directly from a financial institution's website and a secure inbox that acts as a repository for all notifications that a customer receives. To enhance Corillian Alerts with full multi-device capabilities, Corillian has formed a strategic partnership with CenterPost Communications, the leader in automated customer communications. This strategic partnership integrates CenterPost's award-winning multi-device and network technology into Corillian's industry-leading online banking platform, Corillian Voyager. With this integrated solution, a Corillian Alerts notification can be sent to customers via a variety of devices, including: a phone call, mobile text message, email, fax or instant message. "We chose to partner with CenterPost in order to enhance Corillian Alerts with multi-device capabilities and to deliver a unique enterprise alerting solution specific to financial institutions," said Alex Hart, chief executive officer at Corillian. "CenterPost specializes in multi-device and network communication, enabling Corillian to focus on our core competencies A core competency is something that a firm can do well and that meets the following three conditions specified by Hamel and Prahalad (1990):
Charter One, a $41 billion bank holding company headquartered in Cleveland, Ohio "Cleveland" redirects here. For the Cleveland metropolitan area, see . For other uses, see Cleveland (disambiguation). Cleveland is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. , is the first financial institution to implement the integrated solution. "We are excited with the launch of our new online banking service with Corillian and CenterPost's integrated alert service," said Michael Dobbins, senior vice president of direct banking at Charter One. "Our customers are consistently looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. convenient ways to manage their finances, and the integrated alert communication with our online banking services allows us to continue innovating and meeting our customers' needs." "The ability for end users to have up-to-date access to their financial information is key to building and maintaining customer loyalty," said Hart. "With the rapid adoption of online banking and the need to continuously provide better communications to customers, alert notifications enable leading financial institutions to stay ahead of their customers and meet their needs for convenience and control of their financial lives." "Nineteen of the top 100 U.S. banks and over 16 million end users rely on Corillian for their eBanking needs," said Bob Pavich, CenterPost's vice president of banking solutions. "Our relationship with Corillian is a very important milestone as we continue to execute our strategy in the banking industry. The demand for a multi-channel notification solution within an eBanking application is clearly gaining momentum, and Corillian is perfectly positioned to deliver a most comprehensive solution to its clients." About Corillian Corporation Corillian is the top provider of online banking solutions to leading financial institutions. Empowered with Corillian solutions, some of the world's most visionary financial institutions provide their customers with the tools to manage their finances more effectively. Corillian's solutions are unmatched in reliability and performance and successfully scale at some of the world's largest financial institutions. Corillian's proven solutions enable financial institutions to deliver innovative services enterprise-wide, across multiple delivery channels and multiple lines of business. The Corillian Voyager platform provides secure and scalable account access and transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. for a wide variety of applications built by Corillian's expert software developers, by Corillian-certified partners and by the in-house development organizations of some of the world's best financial institutions. For more information about Corillian Corporation, visit the company's Web site at http://www.corillian.com. About CenterPost Communications CenterPost Communications is transforming the way companies interact with their customers. As the leader in automated customer communications, we deliver millions of interactive voice and text messages each month on behalf of clients such as United Airlines, Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. , ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) and The Weather Channel. By communicating meaningful information conveniently and proactively, companies build stronger, more profitable customer relationships. To learn more, visit us on the web at www.centerpost.com. |
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